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Case Split Agent Extension: Know When to Split
by VicassoSalesforcePaid
Detects secondary issues in Agentforce cases and moves related records to a new case after splitting.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Identifies when a customer message may contain a second issue near case resolution. Displays a confidence indicator and an explanation for why the case may need to be split. After the Split button is clicked, it moves related email messages, case comments, files, and other records to the new case.
Key capabilities
from the Salesforce AppExchange listingSecondary issue detection
Identifies customer messages that may contain an issue separate from the current case.
Split rationale display
Shows a confidence indicator and narrative explaining why a case may need to be split.
Related record transfer
Moves email messages, case comments, files, and other related records to the new case after splitting.
Who it's for
Support persons and support agents managing customer cases.
In the catalog
35 plugins in Agentforce · Customer Service
Price distribution: 6 free, 5 freemium, 24 paid
Pricing & deployment
Platform
Salesforce
Product
Agentforce
Deployment
Cloud
Pricing
Paid
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What the vendor says
«Automatically recognize when a customer asks about something different from the current case, to help a support person know when to split it into a new case. Then, automatically move related records (email, comments, files, etc.) to the new case. Identify a Secondary Issue Near Case Resolution - When a new message is …»