Vicasso

Apps by Vicasso

8 apps

8 plugins

Detects secondary issues in Agentforce cases and moves related records to a new case after splitting.

Extend Agentforce chat with survey selection, record creation, survey links, and customer survey updates.

Adds email-to-case automation, case timelines, and Agentforce context to workflows with replies from Slack.

Detect and merge duplicate cases in Agentforce.

Prioritize and manage support cases with color-coded flags, SLA tracking, and workload views in Service Cloud.

Separates cases containing multiple issues into focused cases in Agentforce, with distinct owners, lifecycles, and metrics.

Builds and sends surveys in Salesforce, with response analytics and Agentforce Messaging support.

Manage and remove unwanted files in Salesforce records, including cases, accounts, contacts, opportunities, and custom objects.