Zoho Desk
Adds Zoho Desk ticket management to Microsoft Teams, letting support executives view, create, and solve tickets within Teams.
Zoho Corporation Private LimitedPrice not published
Assist AI
by HappyFox IncMicrosoft 365Price not published
Answers employee questions in Microsoft Teams using internal knowledge sources and sends requests needing human support to a connected ticketing system.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYCollaboration
UPDATED ON MARKETPLACE
What it does
Assist AI answers employee questions in Microsoft Teams based on configured internal knowledge sources. Users can submit feedback on responses. Requests that need human handling can move into an integrated ticketing system, where support agents work on them in Microsoft Teams. A Microsoft 365 Global Administrator must complete the initial authorization and configuration.
Key capabilities
from the Microsoft Marketplace listingInternal knowledge answers
Generates replies to employee questions from configured internal knowledge sources.
User feedback
Collects feedback from users on the responses provided.
Human support routing
Transfers requests requiring human intervention to an integrated ticketing system.
Agent collaboration
Lets support agents collaborate, respond, and resolve requests within Microsoft Teams.
Who it's for
Microsoft 365 Global Administrators and support agents.
How it compares
Assist AI and Zoho Desk both use cloud deployment and have an unknown pricing model. Assist AI shows an update date of Dec 2025, while Zoho Desk shows Apr 2026.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Price not published | Cloud | |
| Zoho Desk | Price not published | Cloud |
In the catalog
957 plugins in Microsoft 365 · Collaboration
Price distribution: 19 free, 11 freemium, 100 paid, 827 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft 365
Deployment
Cloud
Pricing
Price not published
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What the vendor says
«Assist AI learns from your internal knowledge base and automatically responds to employee questions within Microsoft Teams. Users can provide feedback on these responses, helping the system continuously improve the accuracy of its answers. Support requests that require human intervention are routed to the appropriate …»