Ticketing As A Service
Ticketing As A Service manages incidents and service requests directly within the Microsoft Teams interface for any department.
kitameraki limitedPrice not published
ALVAO IT Service Management (ITSM)
by ALVAOMicrosoft 365Free
Manage service requests and IT assets in Microsoft Power Automate with AI assistance, inventory controls, and connected Microsoft tools.
PRICINGFree
DEPLOYMENTCloud
CATEGORYLegal & Compliance
UPDATED ON MARKETPLACE
What it does
ALVAO ITSM combines service desk functions with IT asset management for Microsoft 365. Users can submit requests through a portal, Teams, or Outlook, while AI features provide answers and assist ticket solvers. Asset records cover ownership, location, status, history, and warranty details, with scheduled checks and mobile scanning available for audits. Power Automate handles service-level processes and workflow automation.
Key capabilities
from the Microsoft Marketplace listingAI request handling
The portal can answer natural-language questions before a request is submitted.
Ticket solver assistance
AI can recommend assignment, find relevant knowledge articles, and condense ticket information.
Asset record tracking
The system records asset ownership, location, status, history, and warranty details.
Scheduled inventory checks
Automated rules, inventory schedules, notifications.
Barcode audit scanning
The product can create and print QR or barcode labels and supports mobile scanning for audits.
Microsoft connections
The listing names integrations with Teams, Copilot, Intune, SCCM, Power BI, Azure AD, Outlook, and Microsoft 365.
Use cases
- An IT department can coordinate employee onboarding and offboarding across IT, Finance, and Facilities.
- Support teams can let users submit, follow, and resolve requests through Teams and Copilot chat.
- Administrators can locate inactive or duplicate Microsoft 365 licence assignments.
Who it's for
The vendor names IT teams, end users, management, admins, solvers, and users.
How it compares
ALVAO IT Service Management (ITSM) has free pricing and cloud deployment. Ticketing As A Service, Ticketing As A Service - APAC, Ticketing as a Service for EU, and CLM365 - Contract Management are cloud-deployed with unknown pricing, while Field Service App – Empower Frontline Workers is cloud-deployed with paid pricing. ALVAO IT Service Management (ITSM) was updated on Aug 2026; the first four named alternatives show Jul 2026 updates, and CLM365 - Contract Management shows Aug 2026.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Free | Cloud | |
| Service Management | Paid | Cloud | |
| Ticketing As A Service | Price not published | Cloud | |
| Ticketing As A Service - APAC | Price not published | Cloud | |
| Ticketing as a Service for EU | Price not published | Cloud | |
| CLM365 - Contract Management | Price not published | Cloud | |
| Field Service App – Empower Frontline Workers | Paid | Cloud |
In the catalog
278 plugins in Power Automate · Legal & Compliance
Price distribution: 8 free, 15 freemium, 106 paid, 149 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Power Automate
Deployment
Cloud
Pricing
Free
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Ticketing As A Service - APAC
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Ticketing as a Service for EU
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Field Service App – Empower Frontline Workers
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What the vendor says
«ALVAO ITSM IT Service Management built natively for Microsoft 365 — Service Desk and IT Asset Management on one platform, running on Azure and driven by Azure OpenAI and Copilot. IT teams get shorter queues, cleaner asset data, and processes that run without constant manual intervention. End users get help where they …»