Fleet Service 365
Fleet management solution for Dynamics 365 with real-time GPS tracking, maintenance scheduling, routing, and driver assignment.
Craftware Technologies, LLCPaid
Service Management
by HSOMicrosoft 365Paid
Coordinate field service requests, contracts, scheduling, work orders, and financial tracking within Dynamics 365.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYLegal & Compliance
UPDATED ON MARKETPLACE
What it does
Service Management records service requests and supports priority assignment through a severity matrix. It handles service agreements, recurring billing, revenue recognition, and pricing arrangements. The add-in covers forecasting, cost assessment, logistics, and work orders for field and workshop operations. Engineer assignments can be based on recorded skills, with cost and revenue data available for service agreements and managed objects.
Key capabilities
from the Microsoft Marketplace listingRequest tracking
Records service requests and supports priority assignment through a severity matrix.
Hierarchy management
Supports multiple levels for maintained objects such as sites, systems, and components.
Agreement administration
Manages service agreements, service-level terms, recurring billing, revenue recognition, and pricing arrangements.
Cost forecasting
Provides financial forecasts and evaluates service-related costs.
Field work orders
Supports logistics, financial processes, and work orders for field and workshop service activities.
Skill-based assignment
Assigns engineers to tasks according to their skills through the Scheduling Overview.
Contract statistics
Shows current cost and revenue statistics for a service agreement or managed object.
How it compares
Service Management and Fleet Service 365, Praxedo - Field Service Management (FSM), AL GS1, VLC Tool Management, and Base Calendar Holidays are paid cloud deployments. The alternatives were updated in Aug 2026, May 2026, Jul 2026, Nov 2024, and Jan 2026 respectively.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| Fleet Service 365 | Paid | Cloud | |
| Praxedo - Field Service Management (FSM) | Paid | Cloud | |
| AL GS1 | Not in catalog | ||
| VLC Tool Management | Paid | Cloud | |
| Base Calendar Holidays | Paid | Cloud | |
In the catalog
80 plugins in Dynamics 365 · Legal & Compliance
Price distribution: 4 free, 5 freemium, 69 paid, 2 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Dynamics 365
Deployment
Cloud
Pricing
Paid
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What the vendor says
«To meet customer demands with the field service organization, companies must ensure that the right technician gets in front of the customer at the right time and the right parts to provide the result of issue resolution. The best service organizations have taken the next step in scheduling. They have evolved from …»