Extended JSM Portal - PRO
Customizes Jira customer portals with request-type fields, SLA visibility, and linked issue displays.
Alvanium TechnologiesPaid
Zendesk Support for Jira
by ZendeskAtlassianFree
Links Zendesk Support tickets with Jira issues for support and engineering workflows.
PRICINGFree
DEPLOYMENTCloud · Data Center · Server
CATEGORYContent and communication
UPDATED ON MARKETPLACE
What it does
Displays Jira information beside Zendesk tickets and Zendesk ticket information beside linked Jira issues. Zendesk users can link tickets to existing Jira issues, create Jira issues, add comments for Jira users, and share Zendesk tags. Jira users can view ticket details and conversations, notify customers or support agents, and use workflows to notify linked tickets.
Key capabilities
from the Atlassian Marketplace listingTicket-issue linking
Links multiple Zendesk tickets to existing Jira issues and displays linked tickets beside corresponding Jira issues.
Issue creation
Creates new Jira issues from Zendesk with details for engineering teams.
Shared comments
Shows public and private Zendesk comments in Jira and allows Zendesk comments to notify Jira users.
Custom data display
Allows selection of the Jira information shown in Zendesk and the Zendesk fields shown in Jira.
Tag sharing
Shares tags from Zendesk with Jira.
Workflow notifications
Uses Jira workflows to automatically notify linked Zendesk tickets.
Who it's for
Support teams, engineering teams, engineers, and support agents.
How it compares
Zendesk Support for Jira is free and supports data-center, cloud, and server deployment. Extended JSM Portal - PRO and Issue Details for Jira Customer Portal are paid and cloud-only, while External Share for Jira is paid and supports cloud, server, and data-center deployment. Zendesk Support for Jira and External Share for Jira were updated in Sep 2026; Extended JSM Portal - PRO was updated in Apr 2026 and Issue Details for Jira Customer Portal in Aug 2026.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Free | Cloud · Data Center · Server | |
| Zendesk Support | Paid | Cloud | |
| Extended JSM Portal - PRO | Paid | Cloud | |
| Issue Details for Jira Customer Portal | Paid | Cloud | |
| External Share for Jira | Paid | Cloud · Data Center · Server |
In the catalog
505 plugins in Jira · Content and communication
Price distribution: 127 free, 198 freemium, 180 paid
Pricing & deployment
Platform
Atlassian
Product
Jira
Deployment
Cloud · Data Center · Server
Pricing
Free
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What the vendor says
«Jira data appears in the Zendesk sidebar next to each ticket, with full control over displayed information. Link multiple Zendesk tickets to existing Jira issues easily. Create new Jira issues from Zendesk, including all necessary details for your engineering team. Notify Jira users by adding comments in Zendesk. Tags …»