Desk365
Support and ticketing tool for Microsoft Teams that handles requests across channels, with AI features and asset management.
Kani Technologies IncPaid
Yablo
by Tasks in a BoxMicrosoft 365Price not published
Customer conversations from email, chat, and WhatsApp appear in Microsoft Teams for team collaboration and response management.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYAutomation
UPDATED ON MARKETPLACE
What it does
Yablo brings email, live chat, WhatsApp, and other customer conversations into a shared inbox in Microsoft Teams. Teams can use @mentions, assign owners, and manage handoffs within Microsoft Teams. Its AI can route messages, set priorities, tag conversations, assign deadlines, and generate summaries. Real-time analytics cover team performance, customer satisfaction, and workload.
Key capabilities
from the Microsoft Marketplace listingShared channel inbox
The shared inbox brings email, live chat, WhatsApp, and other service channels into Microsoft Teams.
Team collaboration
Team members can use @mentions, assign owners, and manage handoffs in Microsoft Teams.
AI message routing
Yablo Genius routes messages to the relevant team members.
Conversation management
Yablo Genius sets priorities, tags conversations, assigns deadlines, and generates summaries.
Service analytics
Real-time analytics track team performance, customer satisfaction, and workload.
Microsoft integrations
Yablo integrates with Microsoft Teams and Outlook.
How it compares
Yablo lists cloud deployment and an unknown price type. Tikit | Modern IT Service Desk for Microsoft Teams and Centro also list cloud deployment and an unknown price type, while their update dates are Mar 2026 and Jul 2026 compared with Yablo's May 2025. Desk365 lists cloud deployment and a paid price type, with an update date of Mar 2026.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Price not published | Cloud | |
| Tikit | Modern IT Service Desk for Microsoft Teams | Not in catalog | ||
| Centro | Not in catalog | ||
| Desk365 | Paid | Cloud | |
In the catalog
84 plugins in Microsoft Teams · Automation
Price distribution: 4 free, 5 freemium, 33 paid, 42 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Price not published
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What the vendor says
«Yablo puts all your customer conversations — email, chat, WhatsApp, and more — directly into Microsoft Teams, so your team can collaborate, respond, and resolve inquiries faster. Use built-in AI to prioritize messages, summarize conversations, and automate repetitive tasks. Amazing service starts with amazing teamwork …»