Gung PIM & B2B order portal
Manages B2B orders, EDI, sales rep orders, punch out, and marketplaces for Microsoft Dynamics 365 Business Central users.
Gung ABPaid
ViiBE Communications
by VIIBEMicrosoft 365Paid
Provide live video assistance, AR, and collaboration tools for help desk support in Microsoft Dynamics.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
ViiBE adds video communication to Microsoft Dynamics help desk tickets. A help desk agent can send a customer a link to start a call without a download. During the call, participants can use video, screen sharing, chat, file exchange, pictures, and drawing tools. Each call creates a ticket, with ticket statistics available in a management dashboard.
Key capabilities
from the Microsoft Marketplace listingLive video calls
Agents can start video calls with customers from a Microsoft Dynamics ticket.
Video annotations
Participants can place a pointer over the video feed and draw on captured pictures.
File exchange
Participants can send and save files during a call.
Chat messaging
The communication interface includes a chatbox for sending messages.
Screen sharing
Participants can share their screens during calls.
Camera selection
Participants can choose the front or back camera for scene analysis.
Call feedback
Agents and customers can provide opinions about call quality after communication ends.
Ticket dashboard
Call tickets and their statistics are available through a back-office dashboard.
Use cases
- A help desk agent can open a Microsoft Dynamics ticket and send a customer a call link for assistance.
Who it's for
For help desk agents, call center management, customers, and experts.
In the catalog
145 plugins in Customer Service
Price distribution: 3 free, 5 freemium, 80 paid, 57 price not published
Pricing & deployment
Platform
Microsoft 365
Deployment
Cloud
Pricing
Paid
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What the vendor says
«ViiBE is a video assistance technology dedicated to help desk support in call centers. ViiBE for Microsoft Dynamics promises the best remote diagnosis thanks to live video stream combined with AR and collaborative tools. ViiBE helps you optimize your customer experience and reduce on-site travels.»