TicketBook - Service Time and Contract Management for Jira
Manage Jira service agreements by tracking ticket volumes, work hours, SLA results, and quota usage.
OBSSPaid
view26 Support Contracts & Hour Banks for JSM
by view26 GmbHAtlassianPaid
Manage support agreements, time allowances, worklogs, and customer balances in Jira Service Management.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYData and analytics
UPDATED ON MARKETPLACE
What it does
The add-in records retainers and recurring support allocations in Jira Service Management, linking worklogs with customer entitlements. It supports fixed-term, recurring, and hour-bank arrangements with rules for dates, hours, rollover, and expiry. Dashboards show consumption, available time, and upcoming expirations, while alerts flag approaching limits.
Key capabilities
from the Atlassian Marketplace listingAgreement modelling
Creates fixed-term, recurring, and hour-bank support agreements in Jira Service Management.
Entitlement monitoring
Connects Jira worklogs with customer allowances and displays used, available, and expiring hours or days.
Usage alerts
Sets notifications for support allowances that are nearing their limits.
Portal balance display
Publishes an organisation's current contract balance in the Jira Service Management customer portal.
Worklog counting rules
Controls eligible worklogs with comment prefixes and defined rounding rules.
Excel data export
Provides audit history and exports contract and worklog data to Excel.
In the catalog
630 plugins in Jira · Data and analytics
Price distribution: 189 free, 230 freemium, 211 paid
Pricing & deployment
Platform
Atlassian
Product
Jira
Deployment
Cloud
Pricing
Paid
More from view26 GmbH
Similar plugins in Jira · Data and analytics
View all 630 →
VIEW26 Worklog Reports - Time Tracking & Timesheets for Jira
Creates Jira timesheets from worklogs and exports them as Excel or PDF reports.
view26 LabsFree
AtlassianAT
WorkLog Grid - Timesheet Tracking
Displays Jira worklogs in a grid with date ranges, project filters, user views, and CSV export.
AP Technical Solutions LLCFreemium
Queues for Jira & JSM
Organizes Jira and JSM issues from multiple projects into shared queues with access controls and queue management.
DevinitiFreemium
What the vendor says
«Connect Jira worklogs to live customer entitlements—not just time entries. 📋 Model Fixed Term, Recurring, or Hour Bank support agreements directly in Jira Service Management (JSM). 📊 Track used and remaining hours or days, progress, expiry, rollover, and overage risk. 🔔 Set usage alerts so service and account teams …»