view26 Support Contracts & Hour Banks for JSM
Manage support agreements, time allowances, worklogs, and customer balances in Jira Service Management.
view26 GmbHPaid
TicketBook - Service Time and Contract Management for Jira
by OBSSAtlassianPaid
Manage Jira service agreements by tracking ticket volumes, work hours, SLA results, and quota usage.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYData and analytics
UPDATED ON MARKETPLACE
What it does
TicketBook links Jira operations with service contract management. Contract clauses can set allowances for tickets, service time, or SLA performance and apply them to issues selected with JQL. The add-in can move unused allowances into a later month or draw on future hours. Reports show SLA results and contract consumption, while quota information is available in Jira Service Management and on Jira issues.
Key capabilities
from the Atlassian Marketplace listingQuota-based contracts
Contract terms can use ticket counts, service hours, or SLA success rates as limits.
JQL issue selection
JQL can identify the issues covered by a contract clause.
Quota carry-over
Unused quota can be transferred to the following month.
Future-hour borrowing
The contract can draw on hours assigned to a future period.
SLA reporting
SLA reports can group results by project, customer, issue type, or another issue field.
Portal quota display
Jira Service Management customers can view current quota consumption in the portal.
Issue quota visibility
Agents can view contract status and remaining quota information on Jira issues.
Amendment history
Amends record work performed outside Jira and support retrospective reports for earlier issues.
Use cases
- A service provider can monitor client contract usage while handling work in Jira.
Who it's for
The add-in is for teams managing vendor performance, serving clients, Jira Service Management customers, and agents.
How it compares
TicketBook and view26 Support Contracts & Hour Banks for JSM are both paid cloud listings.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| view26 Support Contracts & Hour Banks for JSM | Paid | Cloud |
In the catalog
630 plugins in Jira · Data and analytics
Price distribution: 189 free, 230 freemium, 211 paid
Pricing & deployment
Platform
Atlassian
Product
Jira
Deployment
Cloud
Pricing
Paid
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What the vendor says
«TicketBook bridges the gap between service contracts and Jira operations. Whether managing vendor performance or serving clients, it provides a single source of truth. Quota Tracking : Define contracts with limits based on ticket counts, service hours, or SLA success rates. Select specific issues for each clause using …»