Gung PIM & B2B order portal
Manages B2B orders, EDI, sales rep orders, punch out, and marketplaces for Microsoft Dynamics 365 Business Central users.
Gung ABPaid
Unity CX
by Kakapo Systems LtdMicrosoft 365Price not published
Provides UC and CX applications for Cisco BroadSoft, with desktop, agent, supervisor, reception, and mobile calling variants.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Provides Desktop, Agent, Supervisor, and Reception applications for Cisco BroadSoft workflows. Features include presence, chat, service configuration, queue management, agent management, click-to-dial, and drag-and-drop. The iOS and Android apps place outbound calls from a BroadSoft extension. An active Broadworks account is required.
Key capabilities
from the Microsoft Marketplace listingPresence and chat
The Desktop variant includes presence and chat features.
Service configuration
The Desktop variant includes service configuration.
Queue management
The Agent and Supervisor variants provide queue management.
Agent management
The Agent and Supervisor variants provide agent management.
Click-to-dial
All variants include click-to-dial.
Mobile outbound calling
The iOS and Android apps place outbound calls from a BroadSoft extension.
Use cases
- Knowledge workers can use the Desktop variant for presence, chat, and service configuration.
- Call center teams can use the Agent and Supervisor variants for queue and agent management.
- Busy front-desk environments can use the Reception variant for call handling.
Who it's for
The variants are named for knowledge workers, call center agents and supervisors, and front-desk reception users.
In the catalog
145 plugins in Customer Service
Price distribution: 3 free, 5 freemium, 80 paid, 57 price not published
Pricing & deployment
Platform
Microsoft 365
Deployment
Cloud
Pricing
Price not published
Similar plugins in Microsoft 365 · Customer Service
View all 145 →
Helpdesk 365
Helpdesk 365 lets employees create helpdesk tickets in SharePoint and Microsoft Teams using existing Microsoft 365 credentials.
Apps 365 and HR 365Freemium
MxAPS Advanced Finite Capacity Scheduling
Generates realistic and efficient production schedules for manufacturers using Microsoft Dynamics 365 Business Central.
Insight WorksPaid
Revelation Contacts
Revelation Contacts connects to Revelation Helpdesk to search, view, and email user records directly from the add-in interface.
Yellowfish SoftwarePrice not published
What the vendor says
«Unity CX is a suite of advanced UC and CX applications for the Cisco BroadSoft platform. Users can choose from Desktop, Agent, Supervisor and Reception variants depending on their productivity use case and daily workflows. Desktop is designed for knowledge workers and features presence, chat and service configuration …»