AI Service Desk by Aisera
AI Service Desk by Aisera turns Microsoft Teams into the central process hub for automated, conversational employee support.
AiseraPrice not published
Tikit Virtual Agent
by Cireson LLCMicrosoft 365Price not published
Provides conversational incident reporting, service requests, knowledge access, and ticket tracking within Microsoft Teams.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYHR
UPDATED ON MARKETPLACE
What it does
Tikit Virtual Agent lets employees report incidents, submit service requests, and find knowledge articles through Microsoft Teams. It gathers request details with conversational forms and sends submissions through predefined routing workflows. Users can view request progress, add information or attachments, revisit closed tickets, and receive notifications in Teams. The assistant's name, visual identity, description, tone, and personality can be configured.
Key capabilities
from the Microsoft Marketplace listingIncident submission
Employees can report incidents through the assistant in Microsoft Teams.
Service requests
The assistant provides a conversational process for submitting service requests.
Knowledge articles
Users can access knowledge content through the Teams interface.
Request information
Adaptive forms collect details before a request reaches an agent.
Workflow routing
Predefined workflows direct submissions to a team or individual.
Ticket tracking
Automated notifications
The assistant sends notifications about request activity.
Brand customization
Configuration options include the assistant's name, icon, color, description, tone, and personality.
Use cases
- Any department can take part in service delivery as a request originator or fulfillment team.
- Employees can include images and screenshots with requests from within Teams.
- An organization can present a configured assistant as an entry point for internal support.
Who it's for
The listing names employees, end users, IT and service desk teams, requesters, and fulfillment agents.
How it compares
Tikit Virtual Agent and AI Service Desk by Aisera are both cloud deployments with unknown pricing; Tikit Virtual Agent was updated on Feb 2026, while AI Service Desk by Aisera was updated in May 2023. Rezolve.ai also uses cloud deployment and unknown pricing, with an update date of Mar 2025. Chime V5 and Moveworks show cloud deployment and unknown pricing, and both have an update date of Apr 2026. Solarwinds Service Desk has cloud deployment and unknown pricing, with an update date of Mar 2024.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Price not published | Cloud | |
| AI Service Desk by Aisera | Price not published | Cloud | |
| Rezolve.ai | Price not published | Cloud | |
| Chime V5 | Price not published | Cloud | |
| Moveworks | Price not published | Cloud | |
| Solarwinds Service Desk | Price not published | Cloud |
In the catalog
393 plugins in Microsoft Teams · HR
Price distribution: 7 free, 8 freemium, 87 paid, 291 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Price not published
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What the vendor says
«Tikit Virtual Agent is an AI-powered assistant designed exclusively for end users to get help, submit requests, and resolve issues—directly inside Microsoft Teams. As part of the Tikit service desk platform, Tikit Virtual Agent delivers conversational, self-service support that improves engagement and accelerates …»