Sprinklr Unified CX Connector for Service Cloud
Connects digital, voice, and social channels with Service Cloud for case and interaction management.
SprinklrFreemium
Tekst
by Tekst.comSalesforceFreemium
Automates Service Cloud case creation from emails and attachments, with process analysis and task automation.
PRICINGFreemium
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACENot published
What it does
Tekst uses AI to turn emails and attachments into enriched Salesforce cases. It analyzes service workflows across inboxes and teams, and automates tasks such as routing, data extraction, and validation. The platform connects with Service Cloud, Agentforce, and other CRM, ERP, and back-office systems. It processes requests in multiple languages and can send alerts about abnormalities and incidents.
Key capabilities
from the Salesforce AppExchange listingInbox-to-case automation
Converts emails and attachments into enriched Salesforce cases.
Process intelligence
Provides visibility into service workflows across inboxes and teams.
Task automation
Automates repetitive activities such as routing, extraction, and validation.
Process-trained models
Uses AI models tailored to stated processes, terminology, and rules.
Multilingual processing
Understands and processes requests in multiple languages.
Abnormality alerts
Generates alerts for abnormalities and incidents.
Who it's for
Service teams, including teams operating in regulated industries.
How it compares
Tekst focuses on converting inbox emails and attachments into enriched Service Cloud cases, with workflow analysis and automation for routing, extraction, and validation. Sprinklr Unified CX Connector for Service Cloud connects 30+ digital, voice, and social channels to Service Cloud and provides interaction visibility, AI-powered insights, and sentiment analysis.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Freemium | Cloud | Not published |
| Sprinklr Unified CX Connector for Service Cloud | Freemium | Cloud |
In the catalog
72 plugins in Service Cloud · Customer Service
Price distribution: 10 free, 11 freemium, 51 paid
Pricing & deployment
Platform
Salesforce
Product
Service Cloud
Deployment
Cloud
Pricing
Freemium
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What the vendor says
«Tekst is an enterprise-grade AI platform that structures, analyzes, and automates customer service, bridging the gap between email and Salesforce. With Process Intelligence and Agentic Automation, Tekst transforms unstructured inbox traffic into clean, complete, ready-to-work Salesforce cases. Our AI understands your …»