WatBox - Telephony | AI Voice | CTI Dialer for Salesforce | Twilio
Adds voice calling, CTI, power dialing, call routing, recording, and logging to Salesforce Service Cloud.
Inno Valley Works Private LimitedPaid
Jet Interactive Softphone Dialer
by Jet Interactive Pty LtdSalesforceFreemium
Handle Australian calls and mobile texts in Salesforce Service Cloud, with automatic records, recordings and AI summaries.
PRICINGFreemium
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
The add-in lets Salesforce users make and receive calls from Australian mobile and business numbers. It also supports sending and receiving text messages from Australian mobile numbers within Salesforce. Calls and messages are listed against Contacts, Leads, Cases or Opportunities, and call records are entered automatically. Calls can be recorded live, with AI-generated summaries added to the related record; a unified view includes calls, recordings, summaries and voicemails.
Key capabilities
from the Salesforce AppExchange listingAustralian number calling
Makes and receives calls from Australian mobile and business numbers within Salesforce.
Mobile text messaging
Makes and receives text messages from Australian mobile numbers within Salesforce.
Record activity logging
Lists calls and text messages against Contact, Lead, Case or Opportunity records.
Live call recording
Records every call live and lists it in Salesforce against the appropriate record.
AI call summaries
Adds AI-generated text summaries of calls to the related Salesforce record.
Unified messaging
Shows calls, recordings, AI summaries and voicemails in one view.
Call centre options
Provides call queues, IVR and call groups as available options.
Mobile app access
Allows calls to be answered within Salesforce or through the Jet App.
Use cases
- Staff working on the go can have call records entered into Salesforce automatically.
- A call centre can use queues, IVR and call groups with Salesforce records.
How it compares
WatBox - Telephony | AI Voice | CTI Dialer for Salesforce | Twilio provides native voice calling, a power dialer and CTI telephony inside Salesforce, while Jet Interactive provides Australian mobile and business number calling, Australian mobile text messaging, recordings and AI summaries. WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp adds WhatsApp Business API and bulk SMS, while Jet Interactive lists calls and text messages against Contact, Lead, Case or Opportunity records. Conquer includes power dialing, mass dialing and automated sales cadences, while Jet Interactive includes call recording, AI summaries and voicemails.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Freemium | Cloud | |
| WatBox - Telephony | AI Voice | CTI Dialer for Salesforce | Twilio | Paid | Cloud | |
| WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp | Paid | Cloud | |
| Conquer: Voice Call, CTI Telephony, AI Voicebot, SMS, WhatsApp & AI Dialer | Paid | Cloud |
In the catalog
56 plugins in Service Cloud · Customer Service
Price distribution: 7 free, 12 freemium, 37 paid
Pricing & deployment
Platform
Salesforce
Product
Service Cloud
Deployment
Cloud
Pricing
Freemium
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What the vendor says
«All your Australian numbers, calls and text messages within Salesforce Key Features: - Take and make calls and text messages from your Australian mobile numbers within Salesforce - Take and make calls from your Australian business numbers within Salesforce - All calls and text messages listed against Contact, Lead …»
Official marketplace listing
Marketplace
Publisher
Jet Interactive Pty Ltd
Updated on marketplace
Facts verified