Modify My Request
Lets Jira portal customers change selected fields after submitting requests and alerts agents when updates occur.
Nemetschek BulgariaFreemium
Support Tracker
by Akeles ConsultingAtlassianPaid
Track support utilisation in Jira with reports, workflow validation, and notifications when defined limits are exceeded.
PRICINGPaid
DEPLOYMENTServer
CATEGORYIT support and service
UPDATED ON MARKETPLACE
What it does
Support Tracker lets Jira users track support utilisation. It provides issue reports based on a defined maintenance period, validates issues against support utilisation, and sends notifications when utilisation exceeds a user-defined limit. The add-in can group Jira projects into a shared utilisation bucket and use selected Jira number and date fields for credit units and support periods.
Key capabilities
from the Atlassian Marketplace listingUtilisation reporting
Provides an issue report based on a defined maintenance period.
Workflow validation
Validates issues with respect to support utilisation.
Limit notifications
Sends notifications when support utilisation exceeds a user-defined limit.
Project grouping
Groups Jira projects together so they can share one utilisation bucket.
Field configuration
Allows a Jira number field to be selected as the credit unit and a date field to define the maintenance or support period.
Comment notifications
Sends notifications as Jira issue comments, with Jira Notification Scheme settings available to restrict recipients.
Use cases
- Manage a customer's support or maintenance utilisation.
- Track an internal team's effort utilisation.
- Track utilisation for another type of credit unit.
Who it's for
Jira users and admins.
How it compares
Support Tracker is paid and deployed on server, with an update date of Jun 2019. Modify My Request is freemium and cloud-deployed. Advanced Notifications for Jira by Ovyka and Zones are paid and deployed on data-center and server; their update dates are Oct 2025 and Apr 2026.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Server | |
| Modify My Request | Freemium | Cloud | |
| Advanced Notifications for Jira by Ovyka | Paid | Data Center · Server | |
| Zones | Paid | Data Center · Server |
In the catalog
495 plugins in Jira · IT support and service
Price distribution: 157 free, 126 freemium, 212 paid
Pricing & deployment
Platform
Atlassian
Product
Jira
Deployment
Server
Pricing
Paid
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What the vendor says
«The Jira Support Tracker plugin helps user to track their support usage Support Tracker allows users to: View issue report based on a defined maintenance period Workflow Validate issues with respect to support utilisation Get notification when support utilisation exceeds the user defined limit Support Tracker can be …»