Actions for Jira Service Management
Add portal actions for Jira Service Management, including request edits, drafts, approvals, required fields, and status tracking.
DevinitiFreemium
Modify My Request
by Nemetschek BulgariaAtlassianFreemium
Lets Jira portal customers change selected fields after submitting requests and alerts agents when updates occur.
PRICINGFreemium
DEPLOYMENTCloud
CATEGORYIT support and service
UPDATED ON MARKETPLACE
What it does
Modify My Request allows portal customers to change permitted fields after a request is submitted. Administrators activate the feature by project and select the fields available for editing. Supported field types include text, number, radio button, priority, checkbox, date/time and select fields, including custom fields. A customer update creates an internal comment and Jira notification for agents.
Key capabilities
from the Atlassian Marketplace listingSubmitted request editing
Portal customers can modify selected fields after sending a request.
Project activation
Administrators can turn the editing option on for individual projects.
Field type selection
Administrators can specify editable text, number, radio button, priority, checkbox, date/time and select fields.
Agent change alerts
A request change generates an internal comment and Jira notification for agents.
Who it's for
The app names portal customers, agents and administrators as its users.
How it compares
Modify My Request is freemium and cloud-only. Actions for Jira Service Management is freemium, supports cloud, server and data-center deployment. My Requests Extension for Jira Service Management is freemium, supports cloud, server and data-center deployment.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Freemium | Cloud | |
| Actions for Jira Service Management | Freemium | Cloud · Data Center · Server | |
| My Requests Extension for Jira Service Management | Freemium | Cloud · Data Center · Server |
In the catalog
495 plugins in Jira · IT support and service
Price distribution: 157 free, 126 freemium, 212 paid
Pricing & deployment
Platform
Atlassian
Product
Jira
Deployment
Cloud
Pricing
Freemium
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What the vendor says
«Currently, customers (portal users) cannot make any changes once they've submitted a request and therefore any typos and/or invalid entries would need to be amended by Agents. Let customers edit their requests after submission. Install Modify My Request, select the request fields you want to allow for editing per …»