Marketplace Integration for Jira
Displays customer, license, sales, and selected marketplace data in Jira Service Management.
META-INF KFTFree
Support Contract Management
by ArribattAtlassianPaid
Manage customer support contracts, entitlements, SLA data, and CSAT metrics within Jira.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYIT support and service
UPDATED ON MARKETPLACE
What it does
Support Contract Management records customer agreements in Jira, including start dates, renewals, expirations, reminders, and payment schedules. It verifies customer coverage and service tiers, and tracks SLA and CSAT performance. Dashboards show contract status, payment information, active customers, service types, and customer tiers. Agreements can be linked to related work items and assets.
Key capabilities
from the Atlassian Marketplace listingContract lifecycle tracking
Records support agreement start dates, renewals, and expirations in a centralized dashboard.
Entitlement validation
Verifies customer coverage and service tiers.
SLA and CSAT tracking
Tracks performance data related to service-level agreements and customer satisfaction.
Payment schedule management
Stores custom reminders, payment schedules, paid amounts, and total contract values.
Work item linking
Links support agreements with relevant work items and assets.
Customer dashboards
Shows active customers, payment statuses, service type distributions, and customer tiers.
How it compares
Support Contract Management is a paid cloud add-in updated in Jul 2026. iOrganization for Service Collection is also paid and cloud-based, updated in Jun 2026. Marketplace Integration for Jira is free and cloud-based, while Perspective | Custom Attributes for Jira is paid and available on cloud, server, and data center.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| iOrganization for Service Collection | Not in catalog | ||
| Marketplace Integration for Jira | Free | Cloud | |
| Perspective | Custom Attributes for Jira | Paid | Cloud · Data Center · Server | |
In the catalog
495 plugins in Jira · IT support and service
Price distribution: 157 free, 126 freemium, 212 paid
Pricing & deployment
Platform
Atlassian
Product
Jira
Deployment
Cloud
Pricing
Paid
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What the vendor says
«Support Contract Management by Arribatt empowers your IT service teams to seamlessly handle customer agreements natively within Jira. Key Highlights: Support Contract Hub: Track start dates, renewals, and expirations for all client support agreements in a centralized dashboard. Entitlement Validation: Instantly verify …»