Kubaru: Lead Assignment, Case Routing, Round Robin Distribution, Speed-to-Lead
Automates lead, case, contact, and other record assignment within Salesforce using routing and distribution rules.
KubaruPaid
Staircase AI
by Gainsight, IncSalesforcePaid
Analyzes customer conversations in Slack to assess account sentiment, relationship strength, risk, and team activity ROI.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYSales
UPDATED ON MARKETPLACE
What it does
Staircase AI ingests customer touchpoints such as email, support tickets, and Slack or Teams messages, then analyzes account sentiment, relationship strength, and risk in real time. It maps account relationships and communication gaps with radar and heat maps. Dashboards show customer needs, team efficiency, and account-specific activity, while alerts can be sent through Slack or email.
Key capabilities
from the Salesforce AppExchange listingConversation ingestion
Collects customer touchpoints from email, support tickets, Slack or Teams messages, and other channels.
Sentiment analysis
Analyzes customer sentiment and measures real-time customer sentiment.
Relationship mapping
Maps relationship strength, the variety of account relationships, and communication gaps.
Account dashboards
Displays account needs, including expansion opportunities and gone-dark accounts.
Activity analysis
Provides account-specific analysis of team effort and efficiency.
Contact monitoring
Identifies champions, decision-makers, and advocates and monitors the health of each contact.
Slack and email alerts
Sends alerts about Staircase AI insights through Slack or email.
In the catalog
34 plugins in Slack · Sales
Price distribution: 4 free, 8 freemium, 22 paid
Pricing & deployment
Platform
Salesforce
Product
Slack
Deployment
Cloud
Pricing
Paid
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What the vendor says
«Know what happens below the surface across every customer touchpoint with AI-powered sentiment that gives you real-time insights into customer health, risk, and ROI. Eliminate blind spots - and surprises - by embedding AI-powered sentiment analysis of every conversation with your accounts across every channel, and …»