RemotePC HelpDesk
Provides remote support and control for customer computers from Jira issues.
RemotePC HelpDeskFree
Splashtop On-Demand Support
by SplashtopAtlassianFree
Access and control end-user computers from Jira issues through Splashtop On-Demand Support.
PRICINGFree
DEPLOYMENTCloud
CATEGORYIT support and service
UPDATED ON MARKETPLACE
What it does
Splashtop On-Demand Support connects Jira with the Splashtop SOS service for remote access, support, and control of end-user computers. A technician creates and shares an SOS download link, then starts a remote desktop session from a Jira issue. After the case ends, the remote session record is added to the issue.
Key capabilities
from the Atlassian Marketplace listingRemote desktop sessions
Technicians can initiate remote desktop connections to users’ computers from Jira issues.
SOS download links
The integration creates a download link that can be shared before connecting.
Remote computer control
The Splashtop SOS service provides remote access, support, and control of end-user computers.
Session records
A record of the remote session is inserted into the Jira issue after the support case ends.
Who it's for
The add-in is intended for IT support teams and helpdesks.
In the catalog
495 plugins in Jira · IT support and service
Price distribution: 157 free, 126 freemium, 212 paid
Pricing & deployment
Platform
Atlassian
Product
Jira
Deployment
Cloud
Pricing
Free
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What the vendor says
«Splashtop has now integrated with Jira to enable your technicians to remotely access/support/control the end-user's computers using the Splashtop On-Demand Support (SOS) service. With the integration, you can easily initiate a remote desktop connection to your users’ computers to provide support directly from within …»