MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster
Send, receive, and automate SMS and WhatsApp messages inside Salesforce.
Sastorm Software LLCPaid
SMS-Magic AI Assistant
by Screen Magic Mobile MediaSalesforcePaid
Manage SMS, WhatsApp, Webchat, and Facebook Messenger conversations in Agentforce with bots, live-agent handoff, and Salesforce automation.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYSales
UPDATED ON MARKETPLACE
What it does
SMS-Magic AI Assistant provides a Salesforce-native console for managing conversations across SMS, WhatsApp, Webchat, and Facebook Messenger. It supports conversational bots that can transfer conversations to live agents. The add-in integrates with Flows, OmniStudio, and Process Builder, and works with Experience Cloud and the Salesforce Console. It also supports message templates, consent management, audit trails, and personalized bulk messages through Salesforce Campaigns.
Key capabilities
from the Salesforce AppExchange listingOmnichannel messaging console
Manages conversations across SMS, WhatsApp, Webchat, and Facebook Messenger in one console.
Bot and agent handoff
Uses conversational bots and transfers conversations to live agents when needed.
Salesforce automation
Integrates with Flows, OmniStudio, and Process Builder.
Templates and consent
Provides customizable message templates and consent management.
Campaign bulk messaging
Sends personalized bulk messages using Salesforce Campaigns.
Experience Cloud integration
Embeds messaging in Experience Cloud customer portals and integrates with the Salesforce Console.
Use cases
- Healthcare, finance, and education organizations can use consent checks, templates, and audit trails for messaging.
- Customer portals can include messaging through Experience Cloud.
Who it's for
The vendor names sales, service, and marketing teams, mid-sized to enterprise organizations, and regulated industries including healthcare, finance, and education.
How it compares
MessageBlink supports sending, receiving, and automating SMS and WhatsApp conversations in Salesforce, while SMS-Magic AI Assistant also lists Webchat, Facebook Messenger, Salesforce Campaigns, and Experience Cloud portal messaging. Vonage Conversations for Salesforce supports SMS, MMS, WhatsApp, and RCS with bots and agents; SMS-Magic AI Assistant lists SMS, WhatsApp, Webchat, and Facebook Messenger, along with consent management and Salesforce automation integrations. MCUtility supports SMS, Email, and WhatsApp messaging with bulk messages, drip campaigns, and chatbot conversations, while SMS-Magic AI Assistant lists live-agent handoff, audit trails, and Experience Cloud portal messaging.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster | Paid | Cloud | |
| Vonage Conversations for Salesforce | SMS, MMS, WhatsApp, RCS Messages | Free | Cloud | |
| MCUtility – Native Salesforce Messaging App (WhatsApp, SMS & Email) | Paid | Cloud |
In the catalog
144 plugins in Agentforce · Sales
Price distribution: 44 free, 32 freemium, 68 paid
Pricing & deployment
Platform
Salesforce
Product
Agentforce
Deployment
Cloud
Pricing
Paid
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What the vendor says
«AgentForce by SMS-Magic is a Salesforce-native conversational messaging solution that empowers sales, service, and marketing teams to manage real-time, multi-channel conversations directly within Salesforce. Engage customers across SMS, WhatsApp, Facebook Messenger, and more using an intuitive agent console. Scale …»
Official marketplace listing
Marketplace
Publisher
Screen Magic Mobile Media
Updated on marketplace
Facts verified