SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS
Add SMS, MMS, WhatsApp, and RCS messaging to Salesforce Agentforce.
SinchPaid
Marketing Cloud Connect Agentforce
by Lightbox Logic Pty LtdSalesforcePaid
Manage two-way SMS conversations in Agentforce through Marketing Cloud Engagement and Mobile Connect.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYMarketing
UPDATED ON MARKETPLACE
What it does
Connects Agentforce with Marketing Cloud Engagement for SMS messaging through Mobile Connect. It lets teams receive, answer, and monitor conversations, while directing incoming messages to selected agents or workflows. The add-in also brings together subscriber information, conversation records, journey status, message templates, alerts, and configurable SMS flows.
Key capabilities
from the Salesforce AppExchange listingTwo-way SMS
Supports automated, conversational SMS exchanges within Agentforce.
Message management
Provides a central view for receiving, answering, and tracking SMS interactions.
Message routing
Sends incoming messages to designated agents or workflows.
Templates and alerts
Includes preset replies and immediate notifications for message handling.
Subscriber visibility
Makes subscriber data available alongside SMS interactions.
Journey visibility
Displays conversation history and progress through customer journeys.
Configurable SMS flows
Allows SMS processes to be adapted for business activities or campaigns.
Who it's for
The add-in is for teams and agents managing customer SMS conversations in Salesforce.
How it compares
Marketing Cloud Connect Agentforce handles SMS through Marketing Cloud Engagement and Mobile Connect, while SMS for Salesforce by Sinch Engage also supports MMS, WhatsApp, and RCS. SMS-Magic AI Assistant covers multi-channel conversations across SMS, WhatsApp, Facebook Messenger, and other channels for sales, service, and marketing teams. MessageBlink supports SMS and WhatsApp conversations and automation within Salesforce.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| Sinch Engage for Agentforce | SMS, MMS, RCS and WhatsApp | Free | Cloud | |
| Engage | Price not published | Cloud | |
| SMS-Magic AI Assistant | Paid | Cloud | |
| MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster | Paid | Cloud |
In the catalog
144 plugins in Agentforce · Marketing
Price distribution: 44 free, 32 freemium, 68 paid
Pricing & deployment
Platform
Salesforce
Product
Agentforce
Deployment
Cloud
Pricing
Paid
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What the vendor says
«Enabling seamless integration with Marketing Cloud Engagement SMS through Mobile Connect. This allows Agentforce to receive, respond to, and manage SMS conversations directly, streamlining communication workflows, improving response times, and providing visibility into customer interactions within the Salesforce …»
Official marketplace listing
Marketplace
Publisher
Lightbox Logic Pty Ltd
Updated on marketplace
Facts verified