Capacity Planner - Resource Planning in Jira
Plans Jira team capacity across sprints using availability, effort estimates, leave, and workload reports.
RVS SoftekFreemium
SLA Management
by Jira Software appsAtlassianPaid
Track Jira ticket response and resolution times with configurable SLA timers, alerts, and reports.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYData and analytics
UPDATED ON MARKETPLACE
What it does
Controls and monitors ticket response and resolution times in Jira through custom SLA goals. Timers can start, pause, and stop when workflow transitions occur, and can use status, priority, issue type, or other criteria. Business-hour counting can account for holidays and time zones. The app provides visual indicators, alerts, and SLA reports without requiring a Jira Service Management license.
Key capabilities
from the Atlassian Marketplace listingCustom SLA goals
Defines SLA timers for ticket response and resolution times.
Workflow-based timers
Starts, pauses, or stops SLA timers when workflow transitions occur.
Criteria-based timers
Bases SLA timers on status, priority, issue type, or other criteria.
Business-hour counting
Configures timers to count business hours while accounting for holidays and time zones.
SLA alerts
Provides alerts for SLA tracking.
SLA reporting
Provides detailed reports about SLA status.
Use cases
- Jira Software or Jira Core projects can use SLA tracking when native SLA tracking is not available.
- Teams can monitor service agreements in Jira without a Jira Service Management license.
Who it's for
Teams using Jira Software or Jira Core projects.
How it compares
SLA Management is a paid cloud app updated in Mar 2025. Capacity Planner - Resource Planning in Jira is a freemium cloud app updated in Sep 2026. Simple SLA – Automation, Reporting & Gantt Insights is also paid and cloud-based, and was updated in Aug 2025.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| Capacity Planner - Resource Planning in Jira | Freemium | Cloud | |
| Simple SLA – Automation, Reporting & Gantt Insights | Paid | Cloud |
In the catalog
630 plugins in Jira · Data and analytics
Price distribution: 189 free, 230 freemium, 211 paid
Pricing & deployment
Platform
Atlassian
Product
Jira
Deployment
Cloud
Pricing
Paid
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What the vendor says
«This app allows teams to control and monitor ticket response and resolution times using custom SLA goals, closely replicating the native behavior of Jira Service Management. It's especially useful for Jira Software or Jira Core projects that don't support native SLA tracking. The app enables users to define SLA timers …»