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Skillsoft CAISY™ for Agentforce
by SkillsoftSalesforcePaid
Practice customer support conversations in Agentforce with AI-generated scenarios, interaction scoring, and feedback.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Provides conversational training for customer support teams in Agentforce. CAISY evaluates customer interaction text and audio transcripts using conversation rubrics. Custom rubrics can assess interactions across multiple criteria.
Key capabilities
from the Salesforce AppExchange listingInteraction evaluation
Scores customer support text and audio transcripts against conversation rubrics.
Custom learning rubrics
Supports rubrics built with Skillsoft to assess interactions across multiple criteria.
Scenario generation
Creates practice scenarios based on a team’s actual customer cases.
Conversation simulations
Provides dynamic customer conversation simulations for support training.
Adaptive feedback
Gives real-time or post-session feedback and recommendations based on learner responses.
Who it's for
Customer support teams and employees who handle customer conversations.
In the catalog
35 plugins in Agentforce · Customer Service
Price distribution: 6 free, 5 freemium, 24 paid
Pricing & deployment
Platform
Salesforce
Product
Agentforce
Deployment
Cloud
Pricing
Paid
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What the vendor says
«Ever wish your support teams could practice tough work conversations without the pressure of getting it wrong? Meet Skillsoft CAISY™ (pronounced "K-see"), your AI-powered coaching partner for real-life learning in the flow of work. The CAISY conversational training experience creates a safe, interactive space where …»