Cloud Highlights
Configure color highlights for Salesforce fields, buttons, headers, backgrounds, and related lists using filter criteria.
Cloudarsh TechnologyPaid
ServiceDesk+ Premium
by Micronetbd IncSalesforcePaid
Manage Salesforce Platform cases with email templates, comment history, bulk closure, merging, and case analysis.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
ServiceDesk+ Premium provides case management features for customer support workflows in Salesforce Platform. It includes custom email templates for structured comments and displays public, private, and draft case comments as history. Case agents can use list-view controls to close or merge cases in bulk. The application also provides analysis and reporting for case-related activity.
Key capabilities
from the Salesforce AppExchange listingCase management
Manages cases for customer support workflows.
Email templates
Lets users add structured comments using defined custom email templates.
Comment history
Displays public, private, and draft case comments as historical information through page layout components.
Bulk case closure
Provides list-view controls for closing multiple cases at once.
Case merging
Provides list-view controls for merging cases.
Case reporting
Provides real-time analysis and reporting through the application.
Who it's for
The application is intended for case agents, users, and companies providing customer support.
In the catalog
642 plugins in Salesforce Platform · Customer Service
Price distribution: 308 free, 63 freemium, 271 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Paid
More from Micronetbd Inc
Similar plugins in Salesforce Platform · Customer Service
View all 642 →
Automated CSAT Survey
Automates customer satisfaction surveys and stores responses in Salesforce.
Dean Infotech Pvt LtdFree
Docusign eSignature for Salesforce: The trusted eSignature solution
Send, sign, track, and store agreements from Salesforce records with DocuSign eSignature.
Docusign, IncPaid
Docusign CLM: Streamlined Contract Lifecycle Management
Manage contracts in Salesforce with templates, negotiation tools, approvals, workflows, repository search, and analytics.
Docusign, IncPaid
What the vendor says
«ServiceDesk+ Premium is an application specially tailored for users or companies who wants to effectively provide customer support implementation. It makes the job easier and productive for case agents through an advanced case management system with custom email templates, up-to-date bulk case closure, and case merge …»