Solution Articles for Jira Service Management
Manage searchable solution articles inside Jira Service Management for support agents.
Regos Dev StudioPaid
Second Chance
by Let's Talk Solutions LtdAtlassianFree
Surfaces Jira Service Management knowledge articles after requests and inside the agent issue view.
PRICINGFree
DEPLOYMENTCloud
CATEGORYIT support and service
UPDATED ON MARKETPLACE
What it does
Second Chance presents matching knowledge articles in the customer portal after a request is submitted. In the agent view, it ranks articles for a Jira Service Management issue and provides the reason for each match. Agents can open an article or copy its link. Project analysis reports how many recent requests had a strong match and which request types have fewer matching articles.
Key capabilities
from the Atlassian Marketplace listingPortal article prompts
Presents related knowledge articles to customers after they submit a request.
Ranked agent results
Shows scored article matches within a Jira Service Management issue and includes the reason for each match.
Article link controls
Provides actions for opening a matched article or copying its link.
How it compares
Second Chance is free and cloud-deployed, while Service Desk for Jira by Hipporello, Gaspar Virtual Agent, and CORA – AI Chatbot for JSM are paid and cloud-deployed. AI Triage for Jira is freemium and cloud-deployed, and was updated in Jun 2026.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Free | Cloud | |
| Service Desk for Jira by Hipporello | Paid | Cloud | |
| Gaspar Virtual Agent | Paid | Cloud | |
| CORA – AI Chatbot for JSM | Paid | Cloud | |
| AI Triage for Jira | Freemium | Cloud |
In the catalog
495 plugins in Jira · IT support and service
Price distribution: 157 free, 126 freemium, 212 paid
Pricing & deployment
Platform
Atlassian
Product
Jira
Deployment
Cloud
Pricing
Free
More from Let's Talk Solutions Ltd
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CORA – AI Chatbot for JSM
Answers support questions, opens requests, and builds knowledge articles within Jira.
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What the vendor says
«Second Chance surfaces relevant knowledge base articles in the customer portal the moment after a request is submitted, when users are finally open to a faster route to resolution. It reads your Jira Service Management knowledge base directly, so there's nothing extra to install, and it never changes your ticket …»
Official marketplace listing
Marketplace
Publisher
Let's Talk Solutions Ltd
Updated on marketplace
Facts verified