Customer Item Invoice History
Shows past item charges per customer and updates line pricing on sales documents in Dynamics 365 Business Central.
Rand Group, LLCPaid
RMA
by SucceedIT B.V.Microsoft 365Paid
Manage complaints, returns, backorders, and related documents in Microsoft Dynamics 365 Business Central.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYFinance
UPDATED ON MARKETPLACE
What it does
RMA records complaints, returns, backorders, and other cases in Microsoft Dynamics 365 Business Central. A posted sales invoice can be used to create sales orders, sales return orders, sales credit memos, purchase orders, and purchase return orders. Cases can include reason codes and approval status, with related created and posted documents shown together. The app also supports email notifications to the employee assigned to an RMA.
Key capabilities
from the Microsoft Marketplace listingCase management
Records complaints, returns, backorders, and other RMA cases in Business Central.
Document creation
Uses posted sales invoices as a basis for creating sales orders, sales return orders, sales credit memos, purchase orders, and purchase return orders.
Reason codes
Adds reason codes to customer cases.
Approval tracking
Records whether an RMA has been approved, accepted, or rejected.
Document status
Shows which related documents have been created and posted.
Invoice-based RMAs
Creates RMAs from posted sales invoices.
Sales line linking
Links posted sales order lines to an existing RMA.
Assignment emails
Sends email to the employee assigned to an RMA.
Use cases
- A business can use a posted sales invoice to create a return order or credit memo for a customer case.
Who it's for
The app is for Business Central users, including team members and employees assigned to RMAs.
How it compares
RMA and Customer Item Invoice History are both paid cloud apps, while Dimension Balancing is a free cloud app. RMA was updated in Jul 2026, compared with May 2026 for Customer Item Invoice History, Aug 2026 for AL Combine Shipments, and Dec 2024 for Dimension Balancing. AL Combine Shipments and Dimension Balancing are also cloud apps, but their stated capabilities are not provided in the available listing data.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| Customer Item Invoice History | Paid | Cloud | |
| Dimension Balancing | Free | Cloud | |
| AL Combine Shipments | Paid | Cloud |
In the catalog
290 plugins in Dynamics 365 Business Central · Finance
Price distribution: 17 free, 6 freemium, 264 paid, 3 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Dynamics 365 Business Central
Deployment
Cloud
Pricing
Paid
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What the vendor says
«RMA (Return Material Authorization) makes your day-to-day operation with Microsoft Dynamics 365 Business Central much easier. With RMA you can easily keep track of cases such as complaints, returns, backorders, etc. within Microsoft Dynamics 365 Business Central. RMA ensures that you can use your posted sales invoice …»