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Revers.io
by Revers.ioSalesforceFreemium
Automates returns and repairs in Salesforce Service Cloud through rules, logistics, warehouse, and technician workflows.
PRICINGFreemium
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Revers.io manages returns and repairs from eligibility through resolution in Salesforce Service Cloud. Its no-code rules engine uses product, channel, or customer-profile conditions to determine eligibility, routing, and refund types. Customers can start requests, check eligibility, and track progress through a branded return portal. Warehouse teams can assess returned products and choose refund, repair, rejection, refurbishment, resale, or recycling flows, while repair technicians can manage diagnosis, spare parts, quotes, forms, reports, and billing triggers. Carrier workflows include shipping labels, pickup scheduling, drop-off options, and return tracking.
Key capabilities
from the Salesforce AppExchange listingReturn workflows
Automates return processes from eligibility through resolution.
Repair workflows
Supports repair diagnosis, spare parts management, quotes, forms, reports, and billing triggers.
No-code rules engine
Sets conditions by product, channel, or customer profile for decisions about eligibility, routing, and refund types.
Branded return portal
Lets customers start return requests, check eligibility, and track progress.
Warehouse assessments
Checks returned products against condition, accessories, and serial-number criteria.
Second-life flows
Manages refurbishment, resale, and recycling processes for returned products.
Carrier coordination
Generates shipping labels, schedules pickups, provides drop-off options, and tracks returns.
After-sales data
Provides return and repair data for identifying return causes and informing operational and supply-chain decisions.
Use cases
- Customers can submit a return request through a branded portal and follow its progress.
- Warehouse teams can route products to refund, repair, rejection, refurbishment, resale, or recycling after inspection.
- Repair technicians can prepare intervention reports and trigger billing based on repair outcomes.
- Carriers can support home collection and pickup-point return scenarios.
Who it's for
Customer service teams, warehouse teams, repair technicians, carriers, and customers.
In the catalog
72 plugins in Service Cloud · Customer Service
Price distribution: 10 free, 11 freemium, 51 paid
Pricing & deployment
Platform
Salesforce
Product
Service Cloud
Deployment
Cloud
Pricing
Freemium
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What the vendor says
«Automate returns and repairs with flexible workflows, a powerful rules engine, and certified partners. Integrated with Salesforce Service Cloud for full after-sales visibility and control. Improve service quality and turnaround time: Automate returns and repairs from eligibility to resolution.»