Auto Translator for Jira & JSM
Translates Jira and Jira Service Management issues, messages and replies between customer, agent and project languages.
Bloompeak LabsPaid
Proxy Support Agent
by QwertyCraftAtlassianFreemium
Lets Jira users carry out Jira Service Management agent tasks and logs each action.
PRICINGFreemium
DEPLOYMENTCloud
CATEGORYIT support and service
UPDATED ON MARKETPLACE
What it does
Proxy Support Agent allows standard Jira users to handle Jira Service Management requests with agent-level actions. Available actions include commenting, status changes, field edits, link updates, and time logging. Access uses a dedicated project permission, with global settings and project-specific exceptions. An audit log records the user, target, issue, project, mode, and result of each action. The add-in runs on Atlassian Forge without external servers.
Key capabilities
from the Atlassian Marketplace listingAgent task actions
Jira users can comment on Jira Service Management tickets, change their status, edit fields, update links, and record time.
Permission-based access
A dedicated Act as Agent project permission controls which users can perform these actions and follows per-issue scheme rules.
Project-specific settings
The add-in supports a global default and overrides for individual projects.
Action history
Its audit log stores the actor, target, issue, project, mode, and outcome for every recorded action.
Forge operation
The add-in operates entirely on Atlassian Forge and uses no external servers.
Who it's for
The vendor names normal Jira users as the users who can perform Jira Service Management agent actions.
How it compares
Proxy Support Agent is freemium, cloud-only, and updated in Jun 2026. Snipzilla Templates for Jira and Hey WhatsApp Me for Jira are also freemium and cloud-only; they were updated in Aug 2026 and Mar 2026, respectively. FieldLogic is free and cloud-only, updated in Sep 2026, while Auto Translator for Jira & JSM is paid and cloud-only, updated in Sep 2026.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Freemium | Cloud | |
| Support Agent | Free | Cloud | |
| Snipzilla Templates for Jira | Not in catalog | ||
| Hey WhatsApp Me for Jira | Not in catalog | ||
| FieldLogic | Not in catalog | ||
| Auto Translator for Jira & JSM | Paid | Cloud | |
In the catalog
495 plugins in Jira · IT support and service
Price distribution: 157 free, 126 freemium, 212 paid
Pricing & deployment
Platform
Atlassian
Product
Jira
Deployment
Cloud
Pricing
Freemium
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What the vendor says
«Act on JSM tickets as a service desk agent — add comments, transition status, edit fields, update links, and log time Global default plus per-project overrides Permission-gated by a dedicated "Act as Agent" project permission that respects per-issue scheme rules (e.g., Current Assignee) Built-in audit log of every …»