Tracks outcomes, participant progress, and program results within Salesforce Experience Cloud.

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PRICINGPaid
DEPLOYMENTCloud
CATEGORYAnalytics
UPDATED ON MARKETPLACE
OutcomeLens — screenshot from the Salesforce AppExchange listing

What it does

OutcomeLens converts assessments into scores and reports within Salesforce. It covers indexed instruments, value measures, and experience measures, with separate scoring for each type. Participants can submit forms through a branded Experience Cloud site, while staff can use the same forms in Salesforce Flow. Reports cover individual and program progress, sample sizes, data limitations, goals, cohorts, retention, and tagged segments.

Key capabilities

from the Salesforce AppExchange listing

Multiple measure types

Measures indexed instruments such as PHQ-9 and GAD-7, value metrics such as income and meals, and experience metrics such as NPS, CSAT, and CES.

Progress comparisons

Compares results with a participant's baseline and previous visit to show the direction and confidence of change.

Program-level analysis

Shows progress by area, changes over time, cohorts, and retention across a program.

Participant histories

Displays individual trajectories with turning points and staff notes.

Printable reporting

Produces browser-print reports that include scale, dates, and stated limits for readers who do not use Salesforce.

Outcome segmentation

Filters results using combinations of tags including site, cohort, and demographic.

Goal tracking

Records goal-versus-actual results for each area according to its specified period.

Participant forms

Allows people to complete branded forms on any device through Experience Cloud without a Salesforce license.

Who it's for

Organizations serving people, funders, boards, and staff.

In the catalog

11 plugins in Experience Cloud · Analytics

Price distribution: 5 free, 2 freemium, 4 paid

Pricing & deployment

Platform
Salesforce
Product
Experience Cloud
Deployment
Cloud
Pricing
Paid

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What the vendor says

«Organizations serving people need more than a submitted form. They need to know whether someone is better off than they were six months ago, and to show it clearly to a funder or a board. OutcomeLens brings that story into view inside Salesforce and reports it in a way you can stand behind. Assessments become scores …»

Official marketplace listing

Publisher
Majors Consulting LLC
Updated on marketplace
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