Automated CSAT Survey
Automates customer satisfaction surveys and stores responses in Salesforce.
Dean Infotech Pvt LtdFree
Agent Performance Survey
by Wissen InfotechSalesforceFree
Collects customer feedback after Salesforce case resolution and manages follow-up communication.
PRICINGFree
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Collects customer feedback after a case is resolved in Salesforce. Sends customers email notifications, reminders, and resolution details. When a case is reopened, it acknowledges the reopening and repeats the feedback process.
Key capabilities
from the Salesforce AppExchange listingPost-case feedback
Collects customer feedback after a Salesforce case is resolved.
Email notifications
Sends automated email notifications and reminders to customers.
Resolution details
Emails customers information about how their concerns were addressed.
Reopened case handling
Acknowledges reopened cases and repeats the feedback process.
In the catalog
642 plugins in Salesforce Platform · Customer Service
Price distribution: 308 free, 63 freemium, 271 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free
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What the vendor says
«1. Automated Feedback Loop: This feature gathers customer feedback after resolving a case, providing insights that standard Salesforce features may not offer. 2. Enhanced Customer Engagement: Sending automated email notifications and reminders, ensures customers are engaged and contributes to a more interactive …»