Support Agent
Post Jira comments as approved team members, the current user, or the app identity.
ApportunityFree
openFormRefresh
by ACP120 App HostingAtlassianPaid
Refreshes Jira Service Management portal requests when forms or updates become available.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYAdministrative tools
UPDATED ON MARKETPLACE
What it does
The add-in monitors attached forms and request changes during preparation. It reloads the Jira Service Management portal once the relevant form or update is ready. Configurations can apply across a project or to selected service desks and request types. The interface supports English, German, and Spanish, using English when no other language is selected.
Key capabilities
from the Atlassian Marketplace listingPortal reloading
Reloads the Jira Service Management portal after a form or request update is ready.
Form attachment
Attaches the configured Jira Service Management form during the request process.
Request type settings
Allows project administrators to select the request types that use automatic preparation and reloading.
Language support
Provides English, German, and Spanish language options, with English as the fallback.
Who it's for
Project administrators.
How it compares
openFormRefresh is paid and cloud-only. Support Agent and Formine Workflow are free and cloud-only, while Portal Suite Extension for Jira Service Management Free is freemium and cloud-only. The listing was updated in Jul 2026; the alternatives were updated in Sep 2026, Feb 2026, and Jun 2026 respectively.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| Support Agent | Free | Cloud | |
| Formine Workflow | Free | Cloud | |
| Portal Suite Extension for Jira Service Management Free | Freemium | Cloud |
In the catalog
1,002 plugins in Jira · Administrative tools
Price distribution: 271 free, 275 freemium, 456 paid
Pricing & deployment
Platform
Atlassian
Product
Jira
Deployment
Cloud
Pricing
Paid
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What the vendor says
«Built natively on Atlassian Forge, openRequestForm provides a lightweight solution for keeping Jira Service Management portal requests up to date. It automatically detects when attached forms or request updates are ready and refreshes the portal experience at the right moment. The app supports English, German, and …»