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OneView
by Rock Solid Technologies, Inc.Microsoft 365Paid
Civic engagement platform with a centralized database and 311 contact center functions for local government services.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
OneView provides a centralized database for connecting with citizens. It uses predefined and configurable process workflows for government agencies, counties, municipalities, and public corporations. The platform can operate as a 311 contact center, where citizens submit complaints, suggestions, inquiries, and local government service requests.
Key capabilities
from the Microsoft Marketplace listingCentralized citizen database
Provides a centralized database for connecting with citizens.
Configurable workflows
Uses predefined and configurable process workflows.
311 contact center
Supports a contact center based on a toll-free number used for information and service requests.
Citizen service requests
Allows citizens to submit complaints, suggestions, inquiries, and requests related to local government services and responsibilities.
Use cases
- A local government can use a dedicated phone number for citizen information and service requests.
- Counties and municipalities can configure workflows for interactions with citizens.
Who it's for
Local governments, government agencies, counties, municipalities, and public corporations.
In the catalog
145 plugins in Customer Service
Price distribution: 3 free, 5 freemium, 80 paid, 57 price not published
Pricing & deployment
Platform
Microsoft 365
Deployment
Cloud
Pricing
Paid
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What the vendor says
«OneView is a civic engagement platform that provides a centralized database which facilitates to connect with citizens. This web-based solution is configured according to the requirements of local governments and takes advantage of predefined and configurable process workflows that have been built through years of …»
Official marketplace listing
Marketplace
Publisher
Rock Solid Technologies, Inc.
Updated on marketplace
Facts verified