CloudFiles Document Management | Connect SharePoint, AWS S3, Azure, Google Drive
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Lightning Knowledge Feedback
by Salesforce LabsSalesforceFree
Collects and manages article feedback in Experience Cloud using components, flows, assignments, status tracking, and reports.
PRICINGFree
DEPLOYMENTCloud
CATEGORYDocuments and content
UPDATED ON MARKETPLACE
What it does
Lightning Knowledge Feedback collects written feedback on articles from internal staff and Experience Cloud users through a Lightning Web Component or Flow. A Flow can be modified to meet organizational needs. Feedback is recorded in one place and tracked through assignments, status, resolution, reports, related lists, Chatter posts, and in-app notifications. Reports cover feedback ownership, handling time, and outcomes.
Key capabilities
from the Salesforce AppExchange listingArticle feedback collection
Collects written feedback on articles through a prebuilt Lightning Web Component or Flow.
Customizable feedback flow
Allows the Flow used to collect feedback to be modified for organizational needs.
Feedback assignment tracking
Assigns article feedback to people and tracks assignments, status, and resolution.
Feedback reporting
Provides reports on who manages feedback, time to resolution, and feedback outcomes.
Feedback notifications
Tracks feedback through related lists, Chatter posts, and in-app notifications.
Use cases
- Internal staff and Experience Cloud users can submit feedback on knowledge articles.
- Teams responsible for article content and quality can monitor how feedback is assigned and handled.
Who it's for
Knowledge users and teams responsible for article content and quality.
In the catalog
43 plugins in Experience Cloud · Documents and content
Price distribution: 19 free, 3 freemium, 21 paid
Pricing & deployment
Platform
Salesforce
Product
Experience Cloud
Deployment
Cloud
Pricing
Free
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What the vendor says
«The Lightning Knowledge Feedback app tracks feedback from internal staff and Experience Cloud users via any of the following methods: 1. Use a prebuilt Lightning Web Component or Flow to collect feedback on articles, both internally and on Experience Cloud portals 2. Option to modify the flow to meet your …»