Groove Integration
Links Jira issue changes to actions and conversation reopening in Groove.
GrooveFree
Intercom for Jira
by ToolsPlusAtlassianPaid
Connects Intercom conversations to Jira work items and shows Jira updates in linked Intercom conversations.
PRICINGPaid
DEPLOYMENTCloud · Data Center · Server
CATEGORYSales and customer relations
UPDATED ON MARKETPLACE
What it does
Intercom for Jira connects Jira spaces with Intercom workspaces. It links Intercom conversations to Jira work items and displays live Jira work item updates in those conversations. Linked Intercom conversations can be read from Jira, alongside Intercom user and lead details. When a linked Jira work item is resolved, its closed Intercom conversation can be reopened.
Key capabilities
from the Atlassian Marketplace listingConversation linking
Links Intercom conversations to Jira work items.
Live work updates
Displays live Jira work item updates in linked Intercom conversations.
Jira conversation access
Shows linked Intercom conversations without leaving Jira.
Conversation reopening
Reopens closed Intercom conversations when a linked Jira work item is resolved.
Intercom work creation
The complementary Intercom app can create, link, and comment on Jira work items.
Customer details
Shows Intercom users and leads next to linked Jira work items.
Field configuration
Allows visible Intercom fields to be configured and reordered.
Who it's for
The listing names Intercom teams and teams working with customers.
How it compares
Intercom for Jira is paid and supports cloud, server, and data-center deployment, while HubSpot CRM for Jira Report, Issue Link & Collaboration is freemium and cloud-only. Mria CRM: Outlook Connector is paid and cloud-only.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud · Data Center · Server | |
| HubSpot CRM for Jira Report, Issue Link & Collaboration | Freemium | Cloud | |
| Mria CRM: Outlook Connector | Paid | Cloud |
In the catalog
87 plugins in Jira · Sales and customer relations
Price distribution: 30 free, 23 freemium, 34 paid
More Atlassian plugins • Sales and customer relations plugins
Pricing & deployment
Platform
Atlassian
Product
Jira
Deployment
Cloud · Data Center · Server
Pricing
Paid
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What the vendor says
«Connect any Jira space to any Intercom workspace with a single click 🔗 Link Intercom conversations to Jira work items and get live work item updates in conversations 💬 Read linked Intercom conversations without leaving Jira 🔄 Reopen closed conversations when a linked Jira work item gets resolved so your team knows …»