Concretio ChatBridge | Real-Time Chat Translation for Service Cloud
Translate Salesforce Service Cloud chats and replies into agents' and users' local languages.
Concretio Apps Private LimitedPaid
HeroChat
by HEROFORGESalesforcePaid
Translates and assists customer chats within Salesforce Service Cloud.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
HeroChat translates chat text across more than 150 languages within Salesforce Service Cloud. Agents can request a retranslation when a translation score is below a company-selected threshold, and can shorten, simplify, improve, or summarize text. The add-in provides conversation summaries and translations when a chat ends or moves to another agent. It also drafts a suggested next reply from the conversation context and provides real-time customer satisfaction information.
Key capabilities
from the Salesforce AppExchange listingMultilingual translation
Translates chat text in more than 150 languages.
Translation rechecks
Allows agents to request a retranslation when a translation score falls below a company-selected threshold.
Text optimization
Lets agents shorten, simplify, improve, or summarize text.
Conversation summaries
Provides a translated summary when a chat ends or transfers to another agent.
Suggested replies
Drafts the next reply using the conversation context.
Satisfaction information
Provides real-time customer satisfaction information.
Use cases
- Customer service teams can handle chats involving customers who use different languages.
- Transferred conversations can include a translated summary for the next agent.
Who it's for
Customer service agents and management teams.
How it compares
HeroChat combines chat translation with text editing, conversation summaries, suggested replies, and customer satisfaction information. Concretio ChatBridge is described as providing real-time chat translation between users and service agents, while HeroChat also supports these additional agent-assistance functions.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| Concretio ChatBridge | Real-Time Chat Translation for Service Cloud | Paid | Cloud |
In the catalog
72 plugins in Service Cloud · Customer Service
Price distribution: 10 free, 11 freemium, 51 paid
Pricing & deployment
Platform
Salesforce
Product
Service Cloud
Deployment
Cloud
Pricing
Paid
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What the vendor says
«Revolutionize your customer support operations with HeroChat, an AI-enabled communication tool that empowers your business to provide exceptional customer service. Seamlessly integrating with Salesforce Service Cloud, HeroChat offers a self-improving, frustration-free solution that facilitates immediate and accurate …»