CentrePal
CentrePal adds omnichannel contact centre and attendant console capabilities directly into Microsoft Teams for service agents.
CentrePal Pty LtdPrice not published
Heedify
by HeedifyMicrosoft 365Price not published
Manages Microsoft Teams call-center and attendant workflows, including contacts, transfers, presence, calendars, and queue monitoring.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Adds a call-center and attendant interface within Microsoft Teams. Agents can organize contacts, view presence and calendar details, transfer calls, and monitor queue conditions through Heedify cloud. Use requires an active Heedify account.
Key capabilities
from the Microsoft Marketplace listingContact administration
Agents can organize and maintain contact records in the interface.
Presence and calendar views
The interface displays contact availability and calendar information.
Call transfer controls
Agents can transfer calls from the console.
Queue monitoring
The console shows live call-queue status from Heedify cloud.
Who it's for
Call-center agents and attendants.
How it compares
Heedify, CentrePal, Voca Conversational Interaction Center, Daktela, and Contact Center | ROGER365.io are all listed with cloud deployment and unknown pricing. Five9 UC Integration with Microsoft Teams is listed with cloud deployment and paid pricing. Heedify shows an update date of Dec 2023, compared with Apr 2026 for CentrePal, Jan 2025 for Voca Conversational Interaction Center, Aug 2025 for Daktela, Jun 2026 for Contact Center | ROGER365.io, and Jul 2026 for Five9 UC Integration with Microsoft Teams.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Price not published | Cloud | |
| CentrePal | Price not published | Cloud | |
| Voca Conversational Interaction Center | Price not published | Cloud | |
| Daktela | Price not published | Cloud | |
| Contact Center | ROGER365.io | Price not published | Cloud | |
| Five9 UC Integration with Microsoft Teams | Paid | Cloud |
In the catalog
67 plugins in Microsoft Teams · Customer Service
Price distribution: 1 free, 3 freemium, 26 paid, 37 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Price not published
Similar plugins in Microsoft Teams · Customer Service
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Voca Conversational Interaction Center
Omnichannel contact center for Microsoft Teams covering voice, email, and webchat, with conversational IVR for self-service.
AudioCodesPrice not published
Daktela
A plugin that combines Microsoft Teams and the Daktela contact center into one user interface for Daktela customers.
DaktelaPrice not published
Contact Center | ROGER365.io
ROGER365.io Contact Center provides voice call queues, routing, and reporting for Microsoft Teams.
ROGER365.ioPrice not published
What the vendor says
«Heedify Call Center and Attendant Console for Microsoft Teams provides friendly and integrated interface to manage calls. Agent can manage their contacts, consult contacts presence status and calendar, easily transfer calls and have a live view of call queues state from Heedify cloud.»