CentrePal
CentrePal adds omnichannel contact centre and attendant console capabilities directly into Microsoft Teams for service agents.
CentrePal Pty LtdPrice not published
Daktela
by DaktelaMicrosoft 365Price not published
Connects phone, email, SMS, webchat, and social channels with Microsoft Teams through Daktela.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Combines Microsoft Teams and Daktela in one user interface. Connects phone, email, SMS, webchat, and social channels through one tool. The application is for existing Daktela system customers.
Key capabilities
from the Microsoft Marketplace listingPhone connection
Connects phone communications through the Daktela system.
Channel connection
Connects email, SMS, webchat, and social channels through one tool.
Teams integration
Combines Microsoft Teams and Daktela in one user interface.
Who it's for
Existing customers of the Daktela system.
How it compares
Daktela and CentrePal are both cloud listings with unknown pricing, while novomind iAGENT Integration for Microsoft Teams is listed as paid and cloud-based. Daktela was updated on Aug 2025, while Heedify was updated in Dec 2023, Competella Contact Center in Sep 2025, CentrePal in Apr 2026, and Contact Center | ROGER365.io in Jun 2026.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Price not published | Cloud | |
| CentrePal | Price not published | Cloud | |
| novomind iAGENT Integration for Microsoft Teams | Paid | Cloud | |
| Heedify | Price not published | Cloud | |
| Competella Contact Center | Price not published | Cloud | |
| Contact Center | ROGER365.io | Price not published | Cloud |
In the catalog
67 plugins in Microsoft Teams · Customer Service
Price distribution: 1 free, 3 freemium, 26 paid, 37 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Price not published
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Heedify
Call handling console for Microsoft Teams that lets agents manage contacts, transfer calls, and view call queue states.
HeedifyPrice not published
Contact Center | ROGER365.io
ROGER365.io Contact Center provides voice call queues, routing, and reporting for Microsoft Teams.
ROGER365.ioPrice not published
Competella Contact Center
Provides voice queues, call distribution options, statistics, and online monitoring as a hunt group solution for Microsoft Teams.
Competella ABPrice not published
What the vendor says
«All-in-one contact center solution. We connect phone, email, sms, webchat and social through one tool to enhance omnichannel customer experience. This application is prepared exclusively for existing customers of the Daktela system. Microsoft Teams and Daktela - by combining these two systems into one user interface …»