Heedify
Call handling console for Microsoft Teams that lets agents manage contacts, transfer calls, and view call queue states.
HeedifyPrice not published
CentrePal
by CentrePal Pty LtdMicrosoft 365Price not published
Adds contact centre and receptionist functions to Microsoft Teams, including voice, email, chat, SMS, routing, recording and analytics.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
CentrePal adds contact centre and attendant console functions to Microsoft Teams. It provides voice, email, chat, SMS and collaboration channels through one interface, with routing, compliance recording and real-time analytics. The listing names integrations with Salesforce, Dynamics 365 and Jira Service Management, and supports Operator Connect, Direct Routing and Calling Plans. A valid CentrePal subscription is required.
Key capabilities
from the Microsoft Marketplace listingOmnichannel communication
Provides voice, email, chat, SMS and collaboration channels through one interface.
Intelligent routing
Includes intelligent routing for contact centre communications.
Compliance recording
Includes compliance recording capabilities.
Real-time analytics
Provides real-time analytics for contact centre activity.
CRM integrations
Integrates with Salesforce and Dynamics 365.
ITSM integration
Integrates with Jira Service Management.
Telephony support
Supports Operator Connect, Direct Routing and Calling Plans.
Use cases
- Customer service teams can handle multiple communication channels within Microsoft Teams.
- Internal helpdesk teams can use the attendant console with Jira Service Management integration.
- Staff members can be assigned agent functions during periods of peak demand.
Who it's for
The listing names customer service teams, helpdesk teams, agents and internal helpdesk operations.
How it compares
CentrePal and Heedify both use cloud deployment and have an unknown pricing model; CentrePal was updated in Apr 2026, while Heedify was updated in Dec 2023. Daktela and Voca Conversational Interaction Center also use cloud deployment with an unknown pricing model, and were updated in Aug 2025 and Jan 2025 respectively. Bright Pattern Omnichannel Contact Center for Dynamics and Teams uses cloud deployment and a paid pricing model, and was updated in Jul 2026.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Price not published | Cloud | |
| Heedify | Price not published | Cloud | |
| Daktela | Price not published | Cloud | |
| Voca Conversational Interaction Center | Price not published | Cloud | |
| Bright Pattern Omnichannel Contact Center for Dynamics and Teams | Not in catalog | ||
In the catalog
95 plugins in Dynamics 365 · Customer Service
Price distribution: 1 free, 3 freemium, 54 paid, 37 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Dynamics 365
Deployment
Cloud
Pricing
Price not published
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What the vendor says
«Turn Microsoft Teams into your complete contact centre & receptionist console. CentrePal delivers enterprise-grade customer engagement without the complexity. Transform how your organisation handles customer service. CentrePal brings award-winning contact centre and attendant console capabilities directly into …»