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Fullview AI - Automation & Escalation
by FullviewSalesforceFreemium
Guides users, completes tasks, and escalates support within Salesforce Platform.
PRICINGFreemium
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Fullview AI guides customers visually through an application and can click and type to complete tasks. It supports customer support and user onboarding. When automation does not resolve an issue, support staff can start a call from Salesforce and use cobrowsing to assist customers in the application.
Key capabilities
from the Salesforce AppExchange listingVisual user guidance
Fullview AI guides customers on their screen while they use an application.
Task completion
The AI can click and type in an application to complete tasks for customers.
Cobrowsing escalation
Support staff can use cobrowsing to assist customers when automation does not resolve an issue.
Salesforce calls
Calls can be initiated directly from Salesforce.
In the catalog
340 plugins in Salesforce Platform · Customer Service
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Freemium
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What the vendor says
«Your customers quit when they can't figure out your product. Fullview AI sees their screen, guides them through it, and completes tasks for them. Turn confused users into successful customers. Seamlessly escalate from AI interaction to your support team - no context lost, nothing needs to be repeated. Leverage …»