AtlassianEG
eGain Knowledge Hub™
Knowledge management for Jira with AI-assisted content management, editorial workflows, reporting, and multiple search methods.
eGainFree
Embrace Embedded
by Embrace.aiAtlassianFree
Generative AI for Jira ticket responses, customer inquiries, knowledge collections, and support content.
PRICINGFree
DEPLOYMENTCloud
CATEGORYContent and communication
UPDATED ON MARKETPLACE
What it does
Embrace Embedded brings Embrace.ai into Jira for generative AI ticket responses and customer inquiry handling. It can use content from Confluence, Zendesk Guide, Notion, Google Docs, and other sources to create knowledge collections. Ticket exchanges can be turned into knowledge base articles. The service identifies commonly asked-about topics and scores customer sentiment, with access through Jira, Slack, Teams, websites, or an API.
Key capabilities
from the Atlassian Marketplace listingAI ticket responses
Generative AI produces responses to customer inquiries and Jira tickets.
Knowledge collections
Multiple knowledge collections can be created for different purposes.
Content integrations
Knowledge content can be drawn from Confluence, Zendesk Guide, Notion, Google Docs, and other sources.
Article creation
Ticket exchanges can be turned into knowledge base articles.
Topic and sentiment analysis
The service identifies commonly asked-about topics and scores customer sentiment.
Multi-channel access
Embrace.ai can be accessed in Jira, Slack, Teams, websites through a widget or chatbot, and other locations through an API.
How it compares
Embrace Embedded and eGain Knowledge Hub™ are both free cloud listings.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Free | Cloud | |
| eGain Knowledge Hub™ | Free | Cloud |
In the catalog
505 plugins in Jira · Content and communication
Price distribution: 127 free, 198 freemium, 180 paid
Pricing & deployment
Platform
Atlassian
Product
Jira
Deployment
Cloud
Pricing
Free
Similar plugins in Jira · Content and communication
View all 505 →
Queues for Jira & JSM
Organizes Jira and JSM issues from multiple projects into shared queues with access controls and queue management.
DevinitiFreemium
Advanced Export – Scheduled Work Items Reports & History
Scheduled Jira exports create reports with custom fields, change history, and delivery by email, SFTP, download link, or API.
Advanced InsightsFreemium
Microsoft Power BI+ for Jira
Embed shared Microsoft Power BI links in Jira issue tabs and dashboards with notes, images, PDFs, and other apps.
Apps+Freemium
What the vendor says
«Embrace.ai helps you get even more from your existing JIRA investment. Leverage generative AI to both deflect and answer customer inquiries Use generative AI to streamline ticket responses. Deliver access to Embrace within JIRA, via Slack and Teams, on your website, within your product, and more. Leverage our …»