Zoho Desk
Adds Zoho Desk ticket management to Microsoft Teams, letting support executives view, create, and solve tickets within Teams.
Zoho Corporation Private LimitedPrice not published
Efecte Service Management
by EfecteMicrosoft 365Price not published
Connects Efecte Service Management with Microsoft Teams for ticket notifications, creation, and comments.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYCollaboration
UPDATED ON MARKETPLACE
What it does
Connects Efecte Service Management with Microsoft Teams using ESM listeners. It notifies support group members when a new ticket is created for their group. Users can create tickets and comment on existing tickets from the app. ESM administrators must configure listeners for each relevant template.
Key capabilities
from the Microsoft Marketplace listingTicket notifications
Sends Microsoft Teams notifications when a new ticket is created for a support group in ESM.
Ticket creation
Creates new ESM tickets from the Microsoft Teams app.
Ticket comments
Adds comments to existing ESM tickets from the app.
ESM listener setup
Uses ESM listeners configured for individual templates to send notifications to Microsoft Teams.
Who it's for
Support personnel, support group members, and ESM administrators.
How it compares
Efecte Service Management and Zoho Desk both use cloud deployment and have an unknown pricing model; Efecte Service Management was updated on Apr 2023, while Zoho Desk was updated in Apr 2026. Quire, Teamhood, and company contacts CRM also use cloud deployment and have an unknown pricing model; their listed update dates are May 2026, Apr 2025, and May 2026 respectively.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Price not published | Cloud | |
| Service Management | Paid | Cloud | |
| Zoho Desk | Price not published | Cloud | |
| Quire | Price not published | Cloud | |
| Teamhood | Price not published | Cloud | |
| company contacts CRM | Price not published | Cloud |
In the catalog
950 plugins in Microsoft Teams · Collaboration
Price distribution: 19 free, 11 freemium, 100 paid, 820 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Price not published
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What the vendor says
«Efecte Service Management App enhances your team’s collaboration to support customers and other teams, by notifying users whenever new ticket has been assigned to your team. With the App, you can integrate your Efecte Service Management (ESM) seamlessly to Microsoft Teams and notify support group’s members, whenever a …»