JSMXtend - CSAT for Jira Service Management Customer Portal
Adds customizable customer satisfaction surveys to tickets in the Jira Service Management Customer Portal.
T4S PartnersPaid
Customer Tools for Jira Service Management
by Codedoers Sp. z o.o.AtlassianPaid
Collect and view customer and organization details within Jira Service Management request workflows.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYSales and customer relations
UPDATED ON MARKETPLACE
What it does
The add-in lets agents create forms for customer and organization data, including text, dates, email addresses, and links. A panel in the Jira Service Management request view shows customer details, related requests, and participating agents. Agents can edit customer information from the request and organization information from the organization page. Related requests can be filtered by reporter, organizations, or shared organizations.
Key capabilities
from the Atlassian Marketplace listingCustom data forms
Forms collect customer and organization information using fields such as text, dates, email addresses, and links.
Request-side customer view
A panel in the request view displays and edits customer information.
Related request lists
Lists show other requests from the current reporter, their organizations, or organizations sharing the request.
Organization information view
An organization page view allows organization details to be displayed and edited.
Support participant tracking
The request view shows other agents involved in supporting a customer.
Who it's for
This add-in is for agents supporting customers in Jira Service Management.
How it compares
Customer Tools for Jira Service Management is a paid cloud add-in updated in Feb 2024. JSMXtend - CSAT for Jira Service Management Customer Portal is also paid and cloud-based, was updated in Aug 2025. AdaptiveSurvey - Customer satisfaction (CSAT) survey for JSM is freemium and cloud-based, was updated in Sep 2026.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| Service Management | Paid | Cloud | |
| JSMXtend - CSAT for Jira Service Management Customer Portal | Paid | Cloud | |
| AdaptiveSurvey - Customer satisfaction (CSAT) survey for JSM | Not in catalog | ||
In the catalog
87 plugins in Jira · Sales and customer relations
Price distribution: 30 free, 23 freemium, 34 paid
More Atlassian plugins • Sales and customer relations plugins
Pricing & deployment
Platform
Atlassian
Product
Jira
Deployment
Cloud
Pricing
Paid
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What the vendor says
«Design forms to collect data about customer and organization. You can use different data types like: short/long text, paragraph, dates, email, link. - read more . ☞ New view on the right side panel of Jira Service Management request view, where agents can preview and edit customer information directly in request view …»