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CitNOW Workshop
by CitNOW GroupSalesforceFreemium
Connects electronic vehicle health checks with customer and vehicle records in Salesforce for dealership aftersales workflows.
PRICINGFreemium
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
CitNOW Workshop combines electronic Vehicle Health Check videos with parts and labour cost information. The app links this information to customer and vehicle records in Salesforce. Dealerships can view acceptance rates for Red and Amber work and track videos sent and watched through dashboards. The data can also support follow-on communications and marketing campaigns.
Key capabilities
from the Salesforce AppExchange listingVehicle health checks
Supports electronic Vehicle Health Checks with video content.
Repair information packages
Combines vehicle health check videos with parts and labour cost information.
Salesforce record linking
Automatically links workshop data to customer and vehicle records in Salesforce.
Performance dashboards
Provides dashboards for monitoring videos sent and watched and acceptance rates for Red and Amber work.
Use cases
- Dealerships can use acceptance-rate and video-engagement data for follow-on communications and marketing campaigns.
Who it's for
The app is intended for dealerships and aftersales teams.
In the catalog
340 plugins in Salesforce Platform · Customer Service
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Freemium
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What the vendor says
«CitNOW, a renowned provider of digital automotive solutions, is delighted to announce the integration of its Workshop app with Salesforce Automotive Cloud. This strategic alignment furthers CitNOW's commitment to delivering the ultimate Customer 360 and Vehicle 360 experience to its extensive network of dealerships …»