Jet Interactive Softphone Dialer
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Chatlayer
by Sinch ABSalesforcePaid
Connects Chatlayer bots with Salesforce Service Cloud for customer data collection and agent handoff.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Connects Chatlayer bots to Salesforce Service Cloud. Bots can answer recurring questions, collect customer information, send that data to Salesforce, retrieve Salesforce data, and transfer conversations to agents with the conversation history and a pre-filled customer overview.
Key capabilities
from the Salesforce AppExchange listingAgent handoff
Transfers a bot conversation to a Salesforce agent after information has been collected.
Data transfer
Sends information gathered by the bot to Salesforce.
Salesforce data retrieval
Allows the bot to retrieve data from Salesforce during conversations.
Conversation history
Makes the bot-customer conversation history available to the Salesforce agent.
Customer overview prefill
Pre-fills the customer overview with data collected by the bot.
Who it's for
Salesforce agents and customer service teams.
In the catalog
72 plugins in Service Cloud · Customer Service
Price distribution: 10 free, 11 freemium, 51 paid
Pricing & deployment
Platform
Salesforce
Product
Service Cloud
Deployment
Cloud
Pricing
Paid
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What the vendor says
«Connect your Chatlayer bot directly to Salesforce Service Cloud with this easy integration. Chatlayer bots are often used to answer repetitive questions or to collect important data that's needed for an agent to help the customer faster. As soon as the bot has done its thing, the conversation is seamlessly handed over …»