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Case Response Tracker
by AlscientSalesforceFree
Track customer responses on Service Cloud cases and manage indicators for pending replies.
PRICINGFree
DEPLOYMENTCloud
CATEGORYProductivity
UPDATED ON MARKETPLACE
What it does
Case Response Tracker indicates when a customer responds to a Service Cloud case and shows how long the customer has been waiting. A response can remove the indicator, or it can be cleared manually when no reply is needed. List views support updating multiple case indicators, and Salesforce reports show open indicators by service representative and customer waiting times.
Key capabilities
from the Salesforce AppExchange listingResponse indicators
Indicates on a case when a customer responds.
Waiting-time display
Uses a traffic-light system to show how long a customer has been waiting since sending an update.
Indicator management
Allows an indicator to be removed after responding to a customer or cleared manually when no response is required.
Bulk updates
Supports updating indicators for multiple cases from list views.
Salesforce reporting
Provides case-tracking data for reports on open indicators by service representative and customer waiting times.
Who it's for
Service representatives.
In the catalog
39 plugins in Service Cloud · Productivity
Price distribution: 9 free, 9 freemium, 21 paid
Pricing & deployment
Platform
Salesforce
Product
Service Cloud
Deployment
Cloud
Pricing
Free
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What the vendor says
«At Alscient, we provide a high quality, ITIL based service model to our customers. Our ability to meet customer demands, and to respond to cases and resolve issues as quickly as possible is key to delivering against our core values of putting the customer at the heart of everything we do. We use Service Cloud to …»