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Service Time Manager

by AlscientSalesforceFree
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Track case time, estimated completion, work logs, and team schedules in Salesforce Platform.

Facts verified appexchange.salesforce.comAd-free rankings
PRICINGFree
DEPLOYMENTCloud
CATEGORYProductivity
UPDATED ON MARKETPLACE
Service Time Manager — screenshot from the Salesforce AppExchange listing

What it does

Stores estimated completion times on case records for reporting and case assignment, while service team members record time spent and completed work in work logs. It also schedules team work and shows which cases are being resolved and when.

Key capabilities

from the Salesforce AppExchange listing

Case time estimates

Stores estimated completion times directly on case records for reporting and case assignment.

Work logs

Records time spent on cases and the work completed by each team member.

Team work scheduling

Schedules work for the team and shows cases currently being resolved and their expected timing.

Who it's for

Service teams and team members managing case work.

In the catalog

642 plugins in Salesforce Platform · Productivity

Price distribution: 308 free, 63 freemium, 271 paid

More Salesforce plugins • Productivity plugins

Pricing & deployment

Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free

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What the vendor says

«At Alscient, we provide a high quality, ITIL based service model to our customers. Our ability to track time and effort against cases is vital so that we can ensure the correct resources are available to respond to and effectively resolve cases. Store estimated completion times directly on case records. This can then …»

Official marketplace listing

Marketplace
Salesforce AppExchange ↗
Publisher
Alscient
Updated on marketplace
Facts verified