Jet Interactive Softphone Dialer
Handle Australian calls and mobile texts in Salesforce Service Cloud, with automatic records, recordings and AI summaries.
Jet Interactive Pty LtdFreemium
Brandwatch
by BrandwatchSalesforceFreemium
Manage social direct-message cases and contacts in Salesforce Service Cloud.
PRICINGFreemium
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Brandwatch connects social direct-message conversations with Salesforce Service Cloud. It creates cases and contact records from these conversations and supports replies within Service Cloud. Contacts and cases can be synced in both directions, and social contacts or existing cases can be looked up and linked. Salesforce custom fields can be mapped into Brandwatch, with rules available for automated case creation.
Key capabilities
from the Salesforce AppExchange listingCase creation
Creates Service Cloud cases from Brandwatch direct-message conversations.
Contact creation
Creates Service Cloud contact records from Brandwatch direct-message conversations.
Two-way case syncing
Synchronizes cases between Brandwatch and Service Cloud in both directions.
Two-way contact syncing
Synchronizes contacts between Brandwatch and Service Cloud in both directions.
Custom field mapping
Maps Salesforce custom fields into Brandwatch.
Automated case creation
Creates cases automatically according to configured rules.
Service Cloud replies
Sends replies to direct messages from within Service Cloud.
In the catalog
10 plugins in Service Cloud · Customer Service
Price distribution: 1 free, 3 freemium, 6 paid
Pricing & deployment
Platform
Salesforce
Product
Service Cloud
Deployment
Cloud
Pricing
Freemium
Similar plugins in Service Cloud · Customer Service
View all 10 →
Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording
Connects Amazon Connect contact-center services with Salesforce Service Cloud.
Amazon Web Services (Partner Network)Free
Birdie - Screen Recording
Request and share screen recordings from customers within Salesforce Service Cloud cases.
ZestFree
Akeneo PIM App for Salesforce
Import and manage Akeneo product data in Salesforce Service Cloud for sales, commerce, and support channels.
AkeneoFreemium
What the vendor says
«Boost collaboration and optimize efficiency in social customer care with Brandwatch's integration for Salesforce Service Cloud. Create and send cases and contact records to Service Cloud from Brandwatch direct message conversations, and respond to these conversations directly within Service Cloud. Easily look up and …»