Diabolocom for Dynamics 365
Adds call, message, and interaction handling with CTI, IVR, and routing to Dynamics 365 CRM for service and sales teams.
DIABOLOCOMPaid
AnywhereNow WebAgent
by Workstreampeople BVMicrosoft 365Paid
Adds cloud contact center functions to Microsoft Teams and connected CRM interfaces.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYSales
UPDATED ON MARKETPLACE
What it does
AnywhereNow WebAgent provides cloud-based contact center functions as a standalone web agent or within a CRM interface. Agents can handle calls, chats, emails, and video, with customer information linked to CRM records. Its Timeline records the customer journey and interactions in the CRM system. The service runs in Azure and connects with CRM, ITSM, ERP, and Microsoft platforms.
Key capabilities
from the Microsoft Marketplace listingOmnichannel interactions
Supports inbound and outbound calls, chats, emails, and video.
Customer timeline
Records the customer journey and interactions in the CRM system.
Smart routing
Routes calls and chats using numbers, skills, geography, CRM data, and other criteria.
Call recording
Records inbound, outbound, and internal calls and chats.
Outbound dialing
Provides click-to-call and Power-Dialing options.
Reporting tools
Includes call reporting and web wallboards for historical and real-time reporting.
Agent management
Manages agents in real time across multiple contact center groups and skills.
Language detection
Uses Azure Cognitive Services for real-time language detection in speech and text.
Use cases
- Agents can work within a CRM interface while handling calls, chats, emails, and video.
- Supervisors can manage agents across contact center groups and skills in real time.
Who it's for
The listing names contact center agents and supervisors.
In the catalog
147 plugins in Power BI · Sales
Price distribution: 5 free, 6 freemium, 73 paid, 63 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Paid
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What the vendor says
«AnywhereNow WebAgent by AnywhereNow AnywhereNow is a fully featured, truly native Microsoft Teams contact center solution that leverages your existing investment in Microsoft platforms and applications. It is an industry proven solution, trusted by over 1800 global enterprises and early 2021 became the first in the …»