Diabolocom for Dynamics 365
Adds call, message, and interaction handling with CTI, IVR, and routing to Dynamics 365 CRM for service and sales teams.
DIABOLOCOMPaid
Aircall
by Aircall.io, Inc.Microsoft 365Price not published
Links Aircall with Microsoft Teams for external calling, contact exchange, presence updates, and telephony controls.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYSales
UPDATED ON MARKETPLACE
What it does
Connects Aircall with Microsoft Teams for communication involving customers, prospects, sales, support, and back-office staff. Teams users can start external calls, exchange contact information, and manage Aircall contacts from a shared contact list. Presence information is synchronized between the two services. Aircall functions include voicemail, IVR, call routing, conferencing, transfers, and CRM-linked call notes and tags.
Key capabilities
from the Microsoft Marketplace listingExternal calling
Starts calls to customers and prospects from Microsoft Teams.
Contact cards
Shares contact information with colleagues through Microsoft Teams.
Aircall contacts
Supports searching, adding, and calling contacts from Teams.
Presence updates
Synchronizes availability information between Aircall and Microsoft Teams.
Telephony controls
Includes voicemail, IVR, call routing, conferencing, and transfers.
CRM note syncing
Adds call notes and tags to a CRM system.
Use cases
- A desktop Aircall phone application is required for calls involving chat contacts.
- Incoming-call users can use the Aircall browser phone with Google Chrome.
In the catalog
144 plugins in Microsoft Teams · Sales
Price distribution: 5 free, 6 freemium, 70 paid, 63 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Price not published
Similar plugins in Microsoft Teams · Sales
View all 144 →
Voice Elements Calling Package
Gives Microsoft Teams users PSTN calling, call routing, recording, and IVR, with per-user numbers at half the cost of others.
Voice Elements CorporationPrice not published
SolidNexus
SolidNexus extracts contact details from email signatures into Outlook address books and CRM systems using NLP algorithms.
CortenixPrice not published
Maximizer CRM
Messaging extension for Maximizer CRM that brings CRM data into Microsoft Teams chats and saves messages to records.
MaximizerPrice not published
What the vendor says
«Overview Aircall and Microsoft Teams work together to enable seamless communication between customers, sales, support, and back-office workers. Launch customer calls from Microsoft Teams, share contact details with colleagues, and enable collaboration across entire companies with a unified communication system. Bring …»