Gung PIM & B2B order portal
Manages B2B orders, EDI, sales rep orders, punch out, and marketplaces for Microsoft Dynamics 365 Business Central users.
Gung ABPaid
Ada's AI Agent
by AdaMicrosoft 365Paid
Processes customer inquiries through the Ada ACX platform across messaging, email, voice, and social channels.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Ada’s AI agents use support materials as input when handling customer inquiries. The reasoning engine interprets requests, maps possible resolution steps, and carries out multi-step tasks under configured guidelines. An administration center provides monitoring, tests, and analytics for agent behavior. APIs and SDKs allow deployment on custom interfaces and mobile applications. The service runs on Microsoft Azure and uses Microsoft Azure OpenAI large language models.
Key capabilities
from the Microsoft Marketplace listingRequest Handling
The reasoning engine interprets customer inquiries, plans response paths, and performs multi-step tasks according to configured guidelines.
Agent Monitoring
The Agent Performance Center includes observability, testing, and analytics for AI agent behavior.
Omnichannel Delivery
Agents can be deployed through messaging, email, voice, and social channels while retaining conversation context and identity.
API Extensions
APIs and SDKs support custom interfaces and mobile applications.
Microsoft Product Links
The listing states that Ada can connect with Microsoft products for customer service tasks.
In the catalog
145 plugins in Customer Service
Price distribution: 3 free, 5 freemium, 80 paid, 57 price not published
Pricing & deployment
Platform
Microsoft 365
Deployment
Cloud
Pricing
Paid
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What the vendor says
«Built on the Ada ACX platform, Ada’s AI agents help enterprises deliver extraordinary customer service at lower cost. AI Agents are onboarded with your existing support content and continuously coached to increase resolution, reduce costs, and enhance customer satisfaction. How it works: • Reasoning Engine …»